A warm welcome to the media area of Gebr. Heinemann

Are you a journalist who would like to film or photograph shoppers in one of our Duty Free shops for a report? If so, please contact our Press Office to make arrangements.

Needless to say, we are also available to answer media enquires (please no marketing or advertisement requests) and provide additional information around our retail brand Heinemann Duty Free and our Company Gebr. Heinemann for your reports.

Recent press releases

Here you will find the five most recent press releases, listed by publication date. Earlier press releases may be found in the following ‘Press archive’ section.

Premiere at Vienna Airport: World's first Heinemann Duty Free Kids Shop opened

Vienna/Hamburg, 1 November 2016. It's a genuine feel-good shop: The world's first Heinemann Duty Free Kids Shop at Vienna Airport. In the plaza of Check-in 2, right opposite the Heinemann Duty Free walk-through, an inspiring world has opened up, attracting children and adults alike, and offering toys and sweets bearing internationally famous brands from Playmobil through to Haribo, as well as plenty of surprises. One of these is particularly colourful: a brick pit full of Lego bricks, where kids can play and build things.

The successful Kids concept of Heinemann Duty Free Shops has been further developed and can now be experienced for the first time in a separate shop: Over an area of around 130 square metres, passengers are met by a bright and inviting ambience, sporting oversize jigsaw pieces in a natural wood look on the ceiling and walls. A stylised tree in the centre evokes memories of playing out of doors and also offers a fun photo image. Children, parents on holiday and all those looking for something to take home for the kids, or who have themselves retained some of the magic of childhood, will find a wide selection of high-quality toy brands such as Steiff, Playmobil, Disney, Lego or Brio, and sweets from Kinder chocolate, through Chupa Chups to Haribo. Since its soft opening in September, special features have been added to the Heinemann Duty Free Kids Shop, the latest being the installation of a brick pit full of Lego bricks. 

"The 'Toys' category has grown disproportionately in the Heinemann Duty Free Shops in the last year and still shows great potential. We have picked up on this positive trend and taken the opportunity to open a separate Kids Shop for the first time here in Vienna," explains Kai Langnickel, Managing Director of Gebr. Heinemann Wien GmbH, which operates the shop. "We are delighted that Vienna Airport has welcomed our idea and provided us with a perfect space, right next to our Heinemann Duty Free Shop. The initial passenger response shows that they are impressed by the emotional presentation and the brands on offer."

"We want to make the travel experience a pleasant one for even the smallest passengers at Vienna Airport, and this is why we are providing various services for families with children, such as children's play areas and family security checks. The new Heinemann Duty Free Kids Shop is the perfect addition to this offer. Our partnership with Gebr. Heinemann has been a long and successful one, and we are delighted to be the first in the world to host this innovation," says Julian Jäger, COO of Flughafen Wien AG.

Gebr. Heinemann Wien GmbH has been a concession holder at the airport of Austria's capital city for many years, operating a total of ten shops there.

Top-quality Bordeaux wine “Sichel Family Reserve” exclusive for Heinemann Duty Free Ceremonial handover of the first bottle between the Sichel and Heinemann families

Hamburg, 12 October 2016. At the Hamburg company headquarters, the Sichel and Heinemann families have celebrated the delivery of the “SICHEL Family Reserve” Bordeaux wine, produced exclusively for Gebr. Heinemann by Maison Sichel. The rare wine is now available as a limited edition for EUR 69 per 0.75l bottle in the Heinemann Duty Free Shops in Frankfurt, Oslo and Istanbul as well as in Copenhagen, Amsterdam and in many other locations. Heinemann is the world’s first and only retailer to offer this special Bordeaux “Sichel Family Reserve”. An exceptionally high content of Petit Verdot grape makes this wine an extraordinary taste experience.

Huge potential for travel retail exclusives in the wine category

In 1980s Gebr. Heinemann was one of the first duty free retailers to add wine to its range. At the time wine was not yet a classic category of the travel retail market. Today, top-quality wine has joined the ranks of such popular trends as “cooking” and “pleasure”.  This is why Gebr. Heinemann together with some long-standing partners are always on the lookout to create more exclusive products for the travel retail market. Last year Schloss Vollrads, one of the oldest wine estates in the world, produced a sumptuous “1211” Riesling exclusively for Heinemann. This wine is available in the Heinemann duty free shops in Frankfurt, Hamburg and Berlin as well as in Amsterdam, Oslo and Copenhagen for EUR 99. Also, the “1211” is only supplied to some selected top international restaurants, such as “Sky on 57” in Singapore or “Piacere” in Tokyo. “We strongly believe in the future of this category and push it accordingly. Moreover, we attach great importance to the quality of its presentation and its visibility. We also provide professional consultants at our shops. To add to that, our customers are looking for exclusive wines with which to surprise their business partners, friends or just themselves,” said Sven Thiele, Buyer Wine, Sparkling Wine & Champagne for Gebr. Heinemann. 

Successful long-term cooperation between two family businesses

The handover date for the wine has been a long time in the planning as in October 2016 the companies will celebrate 20 years of successful cooperation. Allan Sichel, Managing Director at Maison Sichel and three of his four brothers handed this special wine over to Claus and Gunnar Heinemann.  “We have chosen to offer the small quantity available of our SICHEL Family Reserve exclusively through our very good friends from Gebr. Heinemann - Like us, a family company, driven by strong values of quality, reliability, consistency, respect and friendship”, explains Allan Sichel. 

Claus Heinemann, Co-Owner of Gebr. Heinemann adds: "Maison Sichel is only four years younger than our company. We do not only share the same values, but also we are both having over 130 years of experience in international trade with premium goods. As a Bordeaux lover, I am especially pleased that we offer such an excellent wine exclusively in our shops."

About “SICHEL Family Reserve” and Maison Sichel

This Margaux wine is a unique blend produced in very small quantities; it illustrates the distinctiveness of the Petit Verdot grape variety. Petit Verdot has been grown in Bordeaux for many centuries; it is fragile and difficult to ripen, the yield per vine must be kept low (three small bunches at the most), timing of harvesting is critical, picking is preferably carried out manually, at the cellar the grapes must be manipulated with great care. It is our belief that the fantastic attributes of good Petit Verdot grapes offer such benefits that it is worth seeking to understand, know and tame this variety, accept the risks involved in growing it to make distinctive and interesting wines. Petit Verdot gives wines a very rich color, good acidity, profound depth and forceful character representing a valuable contribution to the traditional major components which are Merlot and Cabernet Sauvignon. Of course these attributes are only obtained when the grapes are of very high quality. Reaching the required level of maturity can be a real challenge in Bordeaux where the weather is uncertain and unpredictable during the important months of September and October.

Very few growers use Petit Verdot; only 781 hectares are planted in the whole of the Bordeaux region, representing 0.7% of the red grape planted area (106.000 hectares). Proportionally there is a little more in Margaux were it covers 3.9% of the area under vine (61 hectares over a total of 1.563). It is very rare for Petit Verdot to make up more than 5-7% of any finished wine from Margaux.

We like the authenticity and complexity of this grape variety developing a special interest in its cultivation and vinification which is revealed in our special SICHEL Family Reserve. This wine contains 35% Petit Verdot which is exceptionally high, undoubtedly the highest of any Margaux wine, making it a very unique blend.

The Sichel family has been involved in winemaking in Bordeaux since 1883. Forever seeking to improve the expression and appeal of our wines, we like to introduce differences and explore new opportunities of what nature has to offer; combinations in terroir, grape variety, wine making and final blending give us endless possibilities. Maison Sichel is fully owned by the SICHEL family. Brothers, sons and nephews (7 in total) are fully active in running and developing it on a daily basis with a long term perspective. It is almost a century ago when the Sichel family esta­blished itself in the Margaux appellation; first with Château Palmer and later with Château Angludet. Find out more on www.sichel.fr

World´s biggest Arrivals Duty Free Shop opens at Avinor Oslo Airport

Oslo, 31 August 2016 – On Thursday, 1st of September, the world’s biggest Arrivals Duty Free shop at Oslo Airport will open its doors. The Heinemann Duty Free Shop will offer great shopping experiences with more than twice as much space, brand new concepts like “Gifting”, “Eyes, Lips, Nails” and “Men´s World” as well as 700 new products, and a large number of Norwegian quality products.

Travellers at Oslo Airport will have a completely new and much larger shopping experience when Travel Retail Norway (TRN) opens the new Heinemann Duty Free store for arriving travellers. It´s going to happen at 5:40 am at Thursday morning when the first flight lands from Reykjavik.

These are the highlights of the improvements in the new Heinemann Duty Free Shop at the arrivals area of Oslo Airport:

• Designated area “Men´s world” with fragrances for men
• Far wider cosmetic range for women “Eyes, Lips, Nails”
• Significantly better wine selection, with more than 200 varieties
• More local and ecological products
• Designated area for microbreweries
• New checkout system with almost doubled cashes (43 from the current 28)
• More Norwegian quality products

The new shop will be 4,000 square meters, which is more than twice the size of the current store and thus the biggest Arrivals Duty Free Shop worldwide. The size gives more space for customers, reduces congestion and accommodates a wider range of goods. The new store is constructed in conjunction with the expansion of Oslo Airport.
 
”This will be a unique shopping experience in brighter, nicer and airier surroundings so that our customers can walk around with relaxed shoulders. The size also means that we could expand the range of products considerably; in total with 700 new products in all the typical Duty Free categories. The wide selection of goods and personal staff with outstanding expertise about the products in their fields will delight the passengers at Oslo Airport, says Managing Director of TRN, Håkon Fjeld-Hansen.

Florian Seidel, Director Retail at Gebr. Heinemann, adds: “TRN and Gebr. Heinemann have grown together for more than ten years now. The outstanding partnership is based on close contact and commitment. We are now more than proud to present the next generation of Arrivals Duty Free- A shopping experience that will exceed the Norwegian and international traveller´s expectations.“

The new Heinemann Duty Free shop is designed so that it appears as new and modern while at the same time being characteristic of the overall impression of the rest of the airport. Wide "shopping streets" make it easier and more straightforward to navigate between the different product groups.

TRN contributes to distinguished airport offers in Norway

Duty Free sales of TRN constitute a large and important part of the financing of Norway's airports, operated by Avinor. Today, TRN has a turnover of NOK 5 billion a year. With the expansion, sales are expected to grow between three and seven percent.

“The new store at the arrivals area is a large and ambitious program of TRN, and the new offer is an important part of the commercial development of the improvement of Oslo Airport. Concurrently, while considering the design of the store, we were also aware that not everyone wants to shop. Broad aisles make it easy to pass by shopping zones, for those who want it” , says Senior Vice President of Communications and Marketing at Avinor, Egil Thompson.

TRN will invest a total of between NOK 250 and 300 million in Duty Free sales at Oslo Airport in connection with the expansion of the airport. The new Heinemann Duty Free shop at arrivals will be completed in April next year, when the redesigned Oslo Airport opens to traffic.

For more information, please contact:
Haakon Dagestad, Head of Communications at Travel Retail Norway
Cell 99 79 88 04, haakon.dagestad@dutyfree.no

About Travel Retail Norway
Travel Retail Norway has managed DutyFree shops at Avinor's biggest airports since 2005 and is currently present in Oslo, Bergen, Stavanger, Trondheim and Kristiansand. The Norwegian company is a joint venture between the German based family company Gebr. Heinemann and the Norwegian company Norse-Trade. TRN has over 1,300 employees working to conduct responsible sales and provide quality service to travellers at Norwegian airports as well as to exceed the income for Avinor and the Norwegian residents.

HEINEMANN Tax & Duty Free at Sydney Airport wins gold at Sydney Design Awards

Sydney Airport Media Release
HEINEMANN Tax & Duty Free at Sydney Airport’s T1 International terminal has been awarded gold at the 2016 Sydney Design Awards and Summit for the Interior Design – Retail category. Now in its fifth year, the Sydney Design Awards recognise and celebrate interior design creativity and innovation, with a focus on the visual experience delivered through design, furnishings, finishes and aesthetic presentation.

HEINEMANN’s T1 Departures store transformation has secured gold for its innovative and unique interior design concept developed in partnership with interior design firm Geyer.

The new store design showcases a more contemporary look and feel, challenging the traditional duty free in-store experience and delivering a strong sense of place that is uniquely Sydney.

Key features include a bespoke sectional design highlighting the extensive category ranges, including perfumes and cosmetics, wine and liquor, fashion, fine foods and confectionary, while tailored customer engagement zones deliver exciting retail concepts that heighten the shopping experience and wow the passenger.

A new, five-metre-wide straight path in the middle of the store allows passengers to make their way through the store with ease, enhancing wayfinding and improving sightlines to gates, while environmentally friendly products such as LED lighting are featured throughout.   

A contemporary and artistic interpretation of Australian jacaranda trees is woven throughout the store, with pops of purple lights descending from custom-made steel structures, creating a truly unique design focal point.

HEINEMANN’s two dining concepts, The Bridge Bar and Coast Café, provide passengers with a relaxing environment to enjoy a meal pre-flight. The Bridge Bar features rich wood tones and brass accents embodying the urban feel of Alexandria, while Coast Café showcases an impressive sandstone façade and lighter tones to represent The Rocks.

The menu for both venues has been crafted in partnership with renowned chef Luke Mangan and delivers a contemporary food and beverage offering that heroes local Australian ingredients.

HEINEMANN’s five-store footprint across Sydney Airport’s T1 spans more than 9000m2 and delivers a world-class shopping experience for more than 14.5 million passengers each year.  

“This award is confirmation that in collaboration with Geyer, HEINEMANN Australia has created a truly remarkable environment. We set a robust brief to construct the largest duty free store that empowers the Australian aesthetic, while creating a uniquely Sydney and memorable experience for international visitors and locals. This win is brilliant recognition that together, we not only delivered a world-class retail space, but have further cemented Gebr. Heinemann as a leader in travel retail,” Managing Director Heinemann Australia Constantin Wiesmann said.

“We congratulate our partner HEINEMANN Tax & Duty Free on winning this deserved award.
We’re very proud to be the only airport in Australia working with such an innovative duty free partner, delivering exceptional value and choice and exciting shopping experiences for passengers who journey through T1 each year,” Sydney Airport General Manager Retail Glyn Williams said.

ABOUT SYDNEY AIRPORT

Sydney Airport is Australia’s gateway airport, serving over 40 million passengers a year and connecting Sydney to a network of 95 international, domestic and regional destinations. Located just eight kilometres from the city centre, Sydney Airport contributes $30.8 billion in economic activity a year, equivalent to 6.4 per cent of the NSW economy. Sydney Airport is a major employer in NSW, generating more than 306,700 direct and indirect jobs, equivalent to 8.9 per cent of NSW employment. Some 29,000 of these jobs are at the airport itself.

Sydney Airport
Fiona Wood
Communications Manager, Retail
(02) 9667 6167 or 0450 965 395

Life’s a beach bar: Heinemann Duty Free brings that holiday mood to airports with ‘Hello Summer’ promotion

Hamburg, 21 July 2016. Sun, beaches and endless relaxation ... the things travellers yearn for come shining through as Heinemann Duty Free & Travel Value shops say Hello Summer at more than 30 European airports from Oslo to Frankfurt to Bologna. Even before jetting to the destination of their dreams, passengers can savour the summer feeling thanks to the exclusive Hello Summer promotion, which runs until the end of August. Those browsing around the Heinemann Duty Free shops will find special drinks, sweet temptations and summery skincare products – all the things that make holidays even more enjoyable. Decorative elements including blue skies, sunshine, fluffy clouds and surfboards recreate the loveliest time of year at the airport.

Caribbean feel to shopping

Heinemann Duty Free shops are known for surprising shoppers. Now passengers passing through Frankfurt and Hamburg will find themselves transported to a beach bar in the Caribbean. There’s even a big Captain Morgan ship presenting, amongst other things, smooth Captain Morgan Original Spiced Gold with its mild topical blend of spices at a special Summer Deal price. And there’s more to discover alongside the fine varieties of rum: travellers can keep the summery mood going by entering a competition to win great instant prizes such as sunglasses and wristbands on the wheel of fortune. Those who enter using the competition flyers or by visiting the website www.heinemann-dutyfree.com even have a chance of claiming the top prize – a trip to the Caribbean for two.

Heinemann is showcasing selected perfumes and cosmetics as part of the Hello Summer promotion, including Biotherm products such as Lait Solaire Face and Body Milk with sun protection factor, Lait Oligo-Thermal After Sun Milk and delicately scented ‘L’Eau’ eau de toilette in a 50ml travel size. Travellers can also sweeten their flight or their time abroad by picking up travel exclusive packs of Reese’s Peanut Butter Cups Miniatures.

Typically Heinemann Duty Free: an integrated customer experience
Travellers can experience the Hello Summer campaign in airport shops as well as digitally via www.heinemann-dutyfree.com , the app and various newsletters. The campaign will also be promoted through the Heinemann Duty Free Facebook page and direct mailshots to Heinemann & Me customers; holders of a Heinemann & Me loyalty card will receive discount vouchers redeemable on purchases to the end of August.

Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). At most locations, passengers can pre-order goods online before flying by visiting www.heinemann-dutyfree.com; their purchases will then be readied for pick-up and payment in passing at the shop service counter. EU travellers who are resident in Germany can also order products by visiting www.heinemann-shop.com/hd_de or from a Heinemann Duty Free shop at the airport, and have these conveniently delivered to their home address. The home delivery service promises maximum flexibility for travellers. The passenger chooses whether to buy in store or place an order online, and decides where the goods will be delivered: that means even more convenience and time savings.

About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the top players on the international travel retail market. It is the European market leader and the only family enterprise among the industry's global players. As a distributor, the company today supplies over 1,000 customers in over 100 countries. In retail, Gebr. Heinemann operates some 300 Heinemann Duty Free & Travel Value shops, licensed brand boutiques and concept shops at 78 airports in 28 countries. The company has been developing its Duty Free & Travel Value shops since 2008 in line with an extraordinary brand concept. The Heinemann Duty Free brand is currently represented around the world at numerous airports as far afield as Sydney. In 2015, Heinemann served over 40 million customers on a total sales area of 115,000 square metres. Gebr. Heinemann has been based in today's Hamburg HafenCity since 1879. The family enterprise, now in its fourth generation, is headed by cousins Claus and Gunnar Heinemann. 6,000 people are employed by Gebr. Heinemann worldwide.

Media contact:
Gebr. Heinemann
Lara Vitzthum / Head of Corporate Communications
e-mail: l_vitzthum@gebr-heinemann.de
Tel.: +49 40 3010 23849

Gebr. Heinemann hosts successful second “In-House Trade Show” for airline clients

Hamburg, 10 June 2016. Gebr. Heinemann’s Inflight & Catering Team, which is part of the company’s Distribution division, hosted the second “In-House Trade Show” last week to bring their main airline partners and suppliers together. The trade show took place over two full days in Hamburg, at the Scandic Emporio Hotel. Gebr. Heinemann welcomed nearly 20 customers presenting their offers to almost 30 airlines. The partners held individual meetings to discuss the current performance and business development for the future.

“The goal of the second Gebr. Heinemann ‘In-house Trade Show’ was to provide a forum for our customers and suppliers to have face-to-face meetings in order to prepare the product range for the winter season. We have felt that the winter assortment sometimes gets a little neglected with the start of the summer assortment, preparations for the Cannes fair, summer vacations, etc. Through our ‘In-House Trade Show’, we provide a place where our business partners can, in good time, prepare for the upcoming season and develop the business further. The event was a great success and both our customers and our suppliers were very pleased with the outcome,” says Peter Irion, Executive Director Distribution at Gebr. Heinemann.

“The trade show offers the perfect opportunity to meet with key suppliers one-on-one. It allows for a more in-depth discussion than is possible at other fairs, which makes the pre-selections easier and more efficient. Thanks for the flawless organization, already looking forward to next year,” says Verena Keil,Product & Trend Manager Retail at LSG Sky Chefs Retail GmbH, one of Gebr. Heinemann’s customers.

“The second year of Gebr. Heinemann's in-house airline fair proved to be another success for all stakeholders and gave us the opportunity to showcase Coty’s strategic brands and their key launches based on the airline portfolio. The fair provides invaluable first-hand feedback and allows for discussions on new ideas and opportunities directly with the airlines,” Trish Freeman, Regional Key Account Director Coty TR.

John Baumgartner, Sales Director Inflight & Catering at Gebr. Heinemann, concludes: “Based on this year’s success, we have already started to prepare for next year’s event and we are confident it will be even more relevant and rewarding for the participants.”

Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
S_Strombeck@gebr-heinemann.de
http://www.gebr-heinemann.de/en/press

Archive news

Here you will find a summary of the most important press releases of recent years, arranged by date.

2016 

Gebr. Heinemann established as a global player in the business year 2015: Figures 2015 - Outlook 2016

Hamburg, 29 March 2016. Gebr. Heinemann is the largest independent duty free retailer and distributor worldwide and  the only company offering over 135 years’ experience in this sector. The Hamburg-based trading company is satisfied with the 2015 financial year. The company generated a controlled Group turnover of 3.6 billion euros*, which equates to growth of +13 per cent on the previous year. Gebr. Heinemann is the market leader in Europe. Its market share in the European airport duty free market is around 30 per cent.

Gebr. Heinemann is set to continue investing intensively in the travel retail market in 2016. One of the key projects is the expansion of the business of Heinemann Asia Pacific: In Malaysia the subsidiary will grow with the recently signed joint venture with Duty Free International. Other highlights are the further optimisation of retail operations at Amsterdam Airport Schiphol, the project for Istanbul New Airport, successful operation of around 10,000 square metres of retail space at Sydney Airport as well as the digital further development of Connected Travel Retail. 

Last year the Sydney Airport shops successfully developed into a showcase for the Heinemann Duty Free brand. 2016 will be the first year of full operation. In March 2015 Gebr. Heinemann acquired 60 percent of the shares in Schiphol Airport Retail (SAR), with the Schiphol Group retaining a 40 percent holding. The joint venture for the supply of spirits, tobacco goods and confectionery after the passport and security checks at Amsterdam Airport Schiphol started operations in May. Since then Gebr. Heinemann has created a high level of efficiency for this site by centralised purchasing and consolidated deliveries. In 2015 the main focus of the major project Istanbul New Airport was on architecture and logistics. The leasing phase will start in 2016.

Due to the international expansion, Gebr. Heinemann stands at 115.000 square metres retail space in 2015. 

Gebr. Heinemann wants to impress its customers with the best multi-channel offer. 42 percent sales growth for the Home Delivery service shows that the company is on the right course with its digital strategy.

On the Russian market the Hamburg-based trading company is looking ahead with optimism, despite the double-digit percentage decline in ruble-based countries. The Ukraine crisis, a sharp drop in the oil price and the resultant inflation have led to people travelling less and spending less. Regional airports have been hit the hardest. The results for the large airports in Kiev and Moscow are still good. Gebr. Heinemann will continue to invest in this region and expand its market share from the current 40 percent to 50 percent, even if the market remains difficult. 

The distribution channels airport, inflight & catering, border shops as well as cruises & ferries are developing positively with single to double-digit sales growth.
Gebr. Heinemann is now offering a global solution for their distribution customers and will expand especially their cruise business in the American market. 

The company sees potential for growth in a virtually saturated market in the field of so-called Travel Retail Exclusives (e.g. limited editions in the areas of wine, such as Schloss Vollrads 1211 Riesling or Château Haut-Bailly), in the expansion of classic categories (such as luxury fragrance concepts: Tom Ford, Hermès, Jo Malone and Kilian) and sub-categories (e.g. Haircare and Dermacenter). Travellers’ attention will also be drawn to outsider categories. This approach has already been successful in the area of wine. In conjunction with this, Fine Food is also to be further consolidated.

Gebr. Heinemann also aims to strengthen its know-how and activities in the area of Fashion and Accessories. To this end, the company has invested in the professionalisation of two separate purchasing areas: Fashion andAccessories as well as Watches and Jewellery.  

Gebr. Heinemann will work with suppliers to acquire more global shoppers. From suppliers the company expects an even better understanding of synergies in different categories.
As a family-run business, Gebr. Heinemann must, more than ever, stand out in order to remain competitive. It is not only about ‘Retail Creativity’. Besides the margins negotiated by the purchasing division, cost structures will have a decisive influence on the company’s profit opportunities.

Organic growth remains the company’s central strategy. Hence, Istanbul New Airport, which, with its retail space, is comparable to gaining five large concessions, signifies the success of this strategy. Possible acquisitions will be looked at individually, in order to, for example, speed up market entry. Positive examples from 2015 are the joint venture at Amsterdam Airport Schiphol and the joint venture with Duty Free International in Malaysia.

*As of March 2016: Preliminary group turnover of Gebr. Heinemann and affiliates.

Continuation of collaboration until 2027: Hamburg Airport and Gebr. Heinemann conclude early contract extension

Hamburg, 29 March. The successful collaboration of over 22 years between Hamburg Airport and Gebr. Heinemann, operator of Heinemann Duty Free & Travel Value shops and three other concept shops at Hamburg Airport, is to continue: Michael Eggenschwiler, CEO of Hamburg Airport, Lutz Deubel, Head of Center Management at Hamburg Airport, and Raoul Spanger, Executive Director for Retail at Gebr. Heinemann, have signed the contract extension running until 2027. Three years ago, initial exploratory discussions began to look into the possibility of an early extension of the contract, taking into consideration the increasing influence of online trade and long-term infrastructural considerations at Hamburg Airport. These discussions have now been successfully concluded. 

"I am delighted about the extension of our contract with our longstanding partner, Gebr. Heinemann, and the associated continuation of the successful duty free shops at Hamburg Airport. Gebr. Heinemann has been at Hamburg Airport for over 22 years. The company makes travelling a true experience for our passengers, because for many people shopping in these attractive shops is a highlight when they take a flight," says Michael Eggenschwiler, CEO of Hamburg Airport. 

Lutz Deubel, Head of Center Management at Hamburg Airport adds: "Gebr. Heinemann is an important business partner for the airport and strengthens our non-aviation business. We have been able to develop this business area into an important mainstay of our business in recent years. We are pleased to strengthen this successful partnership with today's contract extension." 

Raoul Spanger, Executive Director for Retail at Gebr. Heinemann, says: "We have a very trusting, friendly relationship with Hamburg Airport, which is based on profound mutual respect. After introducing our retail brand Heinemann Duty Free in 2008, we have frequently established new services, such as home delivery. We are delighted that we have now been able to agree an early extension of the contract with our home airport, Hamburg Airport, of eleven years. I would like to thank all our staff for their excellent work.” 

Successful collaboration since 1993
On 1 November 1993, the family-run company Gebr. Heinemann opened its first Duty Free shop at Hamburg Airport, when terminal 2 (terminal 4 at the time) was put into operation. When the Airport Plaza opened in December 2008, Gebr. Heinemann quadrupled its sales area at Hamburg Airport and opened a 1,400 m2 shop directly behind the central security check area. The 20-year anniversary of the successful collaboration of Gebr. Heinemann and Hamburg Airport was celebrated on 1 November 2013. Gebr. Heinemann now operates two Heinemann Duty Free shops at Hamburg Airport and a Destination Hamburg shop with modern souvenirs relating to the Hanseatic city, as well as the two exclusive boutiques Hugo Boss and Montblanc. In addition, the crew shop at Hamburg is operated by the company. 

About Gebr. Heinemann:
Gebr. Heinemann is one of the top players on the international travel retail market, the European market leader and the only family-run business among the industry's global players. As a distributor, the company today supplies over 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free & Travel Value shops, fashion label boutiques under license and concept shops at 78 airports in 28 countries. The company has been developing its Duty Free & Travel Value shops since 2008 according to an extraordinary brand concept. The Heinemann Duty Free brand is currently represented around the world at numerous airports as far afield as Sydney. In 2015, Heinemann served over 40 million customers on a total sales area of 115.000 m2. 6,000 people work for Gebr. Heinemann globally.

About Hamburg Airport:
Hamburg Airport is the largest international airport in northern Germany. Passengers can choose from a widely branching network of routes. Around 65 airlines fly to 120 national and international destinations. Around 900 destinations can be reached with just one change of planes. The approx. 40 businesses, which are open seven days a week at Hamburg Airport, provide is a broad range of services and shopping opportunities. The restaurants, snack bars and cafés based at the airport have a unique atmosphere. The S1 S-Bahn line carries travellers from Hamburg Hauptbahnhof to the airport and back. Numerous innovative services provide a unique travel experience.

Press contact at Gebr. Heinemann:
Corporate communications
Svenja Strombeck
Telephone: +49 40 30 10 2186
E-mail: s_strombeck@gebr-heinemann.de
www.gebr-heinemann.de/Presse
www.heinemann-dutyfree.com                                                  

Press contact at Hamburg Airport:
Press and PR department
Telephone: +49 40 30 10 2186
E-mail: presse@ham.airport.de
Internet: www.hamburg-airport.de │ Newsletter: www.hamburg-airport.de/newsletter.phtml
www.facebook.com/HamburgAirport │ www.twitter.com/HamburgAirport

Gebr. Heinemann and Duty Free International (DFI) join hands: Heinemann Asia Pacific to partner with DFZ Capital Berhad in purchase and exclusive supply of certain product categories

Hamburg/Malaysia/Singapore, 18 March 2016.
Gebr. Heinemann and Duty Free International (DFI) are pleased to announce the joint venture between Heinemann Asia Pacific Pte. Ltd. and DFZ Capital Berhad (Malaysia).
To strengthen the existing presence of Gebr. Heinemann in Malaysia and to realise gross margin and operational synergies for DFZ Capital Berhad, both companies have decided to join hands. Going forward Gebr. Heinemann will have extensive rights for the purchase, and exclusive supply, of certain product categories to DFZ Capital Berhad. In addition to board seats at DFZ Capital Berhad, Heinemann Asia Pacific will be involved in day-to-day operations and overall decision making of the business. Over time the joint venture will offer to Malaysians and visitors to Malaysia, an enhanced travel retail experience on par with the best available in the world.
Max Heinemann, CEO of Heinemann Asia Pacific says: “Looking at the similar business models and corporate cultures of both companies, Gebr. Heinemann and DFI believe this joint venture to be a great strategic fit for further growth together in Malaysia.” Mr. Lee Sze Siang, Executive Director of DFI adds: “We have faith that the planned synergies will be realised in the near future upon the completion of the transaction." The transaction is expected to be completed by June 2016. 

About Duty Free International Ltd. and DFZ Capital Berhad
DFZ Capital Berhad, a group subsidiary of DFI with an operating history of 35 years, is the largest multi-channel duty free and duty paid retailing group in Malaysia. The Company through its “ZON” brand of retail shops serves both Malaysian and international customers across all major entry and exit points in Peninsular Malaysia including operations at international and domestic airports, seaports, border towns, duty free islands and other tourist destinations.

About Gebr. Heinemann SE & Co. KG and Heinemann Asia Pacific Pte. Ltd.
Gebr. Heinemann started as a ship chandler in the year 1879. Today, it is the only family-run business among the global players of the travel retail industry and one of the top players on the international travel retail market as well as the leader on the European market. As a distributor, Gebr. Heinemann supplies more than a 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free and Travel Value shops, fashion label boutiques under licence and concept shops at 78 airports in 28 countries along with shops at border crossings and aboard cruise liners. On a total of 85.000 square metres, the retail operation now serves more than 40 million customers annually. Gebr. Heinemann has 6,000 employees around the world. In 2014 the family-run business generated total sales of 2.4 billion euros.
Heinemann Asia Pacific Pte. Ltd., a wholly owned subsidiary of Gebr. Heinemann, is headquartered in Singapore handling both retail and distribution business for the entire Asia Pacific region. Heinemann Asia Pacific is one of the leading multi-category duty free retailers at KLIA2, Kuala Lumpur, Malaysia operating under the brand “be Duty Free”. In Sydney Heinemann Asia Pacific operates the biggest Duty Free Shop at an airport worldwide under the brand Heinemann Duty Free.

 

Press enquiries

Gebr. Heinemann
Ms Svenja Strombeck, Corporate Communications
S_Strombeck@gebr-heinemann.de
DFI
Ms Shirley Tan, Company Secretary
dfi@listedcompany.com

Professional, superior style: the new collection for Heinemann Duty Free employees, designed by “mongrels in common”

Staff at the Heinemann Duty Free shop in Sydney are wearing designer clothing since it opened in February. At the Heinemann Duty Free shops in Norway as well as at the Tax Free by Heinemann Shop at Copenhagen Airport the new uniforms are also successfully on show. Livia Ximénez-Carrillo and Christine Pluess, the designers and founders of Berlin-based label “mongrels in common”, collaborated closely with the staff of Heinemann Duty Free shops to create a collection of timeless elegance. Gunnar Heinemann, owner of Gebr. Heinemann, revealed the thinking behind the two-year development process: “For our employees, the new uniforms specially designed for Gebr. Heinemann will help convey the esteem in which they are held. We have no doubt customers will notice that too – the superior image the staff project is a further indication of our commitment to service and the customer.” 

Comfortable, quality “corporate excellence fashion” impresses staff and shoppers
When planning the new outfits, Gebr. Heinemann looked for a design specialist capable of producing an international collection with the emphasis on wearability. The company opted for “mongrels in common” because of its multicultural leanings and reputation for high quality, wearable clothing for individuals. The new “corporate excellence fashion” from the design duo is very comfortable to wear and delivers tangible substance and quality; it incorporates individual combinations and eye-catchingly refined details without sacrificing the uniform image. The corporate identity of Gebr. Heinemann has been embodied within an attractive new colour scheme. “We wanted this collection to place a stronger emphasis on the positive impression conveyed by the staff of Heinemann Duty Free shops. The pieces we designed, which are modern yet timelessly elegant, include wrap-look dresses and chinos with the feelgood factor,” claim the designers Livia Ximénez-Carrillo and Christine Pluess. “When you create a corporate collection, the challenge is to incorporate established brand values and colour specifications into an innovative design while at the same time ensuring all the requirements of the day-to-day job are met. What’s more, every article has to look good in every size, taking account of all physiques and body types,” they continue. 

Before the uniforms were introduced, Gebr. Heinemann employees were closely involved in the design process. After the first in-store trials, the garments were adjusted for functionality and comfort to ensure complete conformity with the needs of staff; only then could batch production commence. “We paid close attention to feedback from our employees, examining the smallest details to produce the best possible outcome,” recalls Sylvia Poppe, Project Manager (Retail Operations) at Gebr. Heinemann and the person overseeing this project. The result has been popular with employees, and customers too: during the trials, they tended to approach staff members wearing the new uniforms.

Press contact
mongrels in common
PRESS FACTORY - Luiza Philipp
Karl-Marx-Allee 81
10243 Berlin
Fon +49 30 28879002
luiza.philipp@press-factory.de
www.mongrelsincommon.com

Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
S_Strombeck@gebr-heinemann.de
www.gebr-heinemann.de/presse

About “mongrels in common”
Livia Ximènez-Carillo and Christiane Pluess are “mongrels in common”. The success of the two Berlin-based designers started with the “Moët & Chandon Fashion Award 2006”. The Duo is known for its exclusive fashion in the premium-segement and for a style which combines masculine and feminine elements as well as creative avant-garde design in a classic casual look.

2015 

Urban Decay starts its Scandinavian makeup revolution at Tax Free Copenhagen

L’Oréal Luxe and Gebr. Heinemann are pleased to announce that Urban Decay (UD) brings revolutionary makeup colours to Scandinavian Airports. At the grand opening of UD´s first Scandinavian Airport door at Tax Free at Copenhagen Airport passengers were invited to enjoy Urban Decay cupcakes, free make-overs as well as a glass of champagne while discovering the famous ‘Naked Palettes’, as well as other Urban Decay Scandinavian favourites at the personalized UD sales floor. This is the beginning – another additional airport door will soon follow in Scandinavia.

Floriane Pampiglione, General Manager TR EMEA for YSL, Biotherm, Helena Rubinstein, Urban Decay declares: “The opening of Urban Decay at Tax Free Copenhagen will be an amazing opportunity for all travellers to become UD makeup junkies and to discover what beauty with an edge really means! Get ready for take-off!”

Raoul Spanger, Executive Director Retail and HR at Gebr. Heinemann, adds: „We are pleased that our long-standing partner L´Oréal Luxe has selected Tax Free at Copenhagen Airport for its first airport door in Scandinavia. We love to come up with surprises for travellers at our Duty Free Shops and Urban Decay with its outstanding makeup is a classic example of this. It is a real highlight for winter-season travellers. For sure, our customers in Copenhagen will be enthusiastic about the UD offers.”

Copenhagen/Hamburg, 21st December 2015

Oettinger Davidoff AG and Heinemann Duty Free open an exclusive “Davidoff of Geneva – since 1911” walk-in humidor at Frankfurt Airport

Heinemann Duty Free and Oettinger Davidoff AG celebrated the opening of the Davidoffwalk-in humidor in the Heinemann Duty Free Shop at Frankfurt Airport, Terminal 1, Area Z. The 15 sq m walk-in humidor reflects Davidoff’s new global retail concept “Davidoff of Geneva – since 1911”. Its premium interior design, with fine timbers and natural materials in earthy tones that are reminiscent of the colour of the cigars, creates a contemporary, warm environment imbued with copper tones and an extremely elegant atmosphere.

In addition to a huge selection from the entire range of Davidoff products, aficionados will find cigars from the well-known brands Camacho, Griffin’s and Zino. The new walk-in humidor will preserve the quality of the cigars whilst ensuring they are stored under the optimal humidity and temperature conditions. Customers will also be able to purchase specialties and exotic products from different origins as for example from Cuba. In addition, Davidoff Cigars has created an exclusive Heinemann Travel Retail Limited Cigar Edition that will be available to purchase in the new humidor. Furthermore, visitors will be given the opportunity to win a premium Davidoff humidor in a contest running throughout December 2015.In line with this, customers will have the chance to meet a Dominican Republic master cigar roller who will be demonstrating his craft until Christmas in Terminal 2.

“I’m very proud of our new walk-in humidor and the work that our teams have done to make this space an exclusive shopping destination. The contemporary décor retells the Davidoff legacy and creates a beautiful environment where cigar aficionados flying from Frankfurt Airport can find exceptionally hand-crafted cigars, including the Heinemann Travel Retail Limited Edition, created to celebrate our new home at Frankfurt Airport,” said Hans-Kristian Hoejsgaard, CEO of Oettinger Davidoff AG.

Claus Heinemann, Owner of Gebr. Heinemann, said: “The Davidoff and the Heinemann families share a successful, 40-plus-year business partnership. The opening of the walk-in humidor at Frankfurt Airport is once again proof of both companies’ claims to outstanding quality and premium presentation of the products. 

Rüdiger Stelkens, Director Purchase Liquor, Tobacco & Confectionery of Gebr. Heinemann, adds: “We work with our partners to create intriguing brand experiences which surprise travelers. The new walk-in humidor is a great example of this. We are delighted to have Oettinger Davidoff at our side in this exciting project. Passengers will be enthralled by the products on offer. 

The celebration showcased how both companies truly value outstanding quality and excellence in product presentation. Connoisseurs of fine cigars from around the globe who attended the exclusive get-together on the occasion of the humidor opening were given the opportunity to chat with colleagues and discover the great cigar assortment on offer. 

Media contact:

Oettinger Davidoff AG
Corporate Communications
Hochbergerstrasse 15
CH – 4002 Basel

media@oettingerdavidoff.com

oettingerdavidoff.com

davidoff.com 

 

Gebr. Heinemann

Svenja Strombeck, Corporate Communications

Phone: +49 40 3010 2186

S_Strombeck@gebr-heinemann.de
http://www.gebr-heinemann.en/Presse

Gebr. Heinemann receives trade award „Deutscher Handelspreis“

Hamburg-based trading firm Gebr. Heinemann claimed a major award in Berlin yesterday evening as the German Retail Federation (HDE Handelsverband Deutschland) honoured the company with its annual prize “Deutscher Handelspreis”. In presenting this award in the category devoted to management performance in large companies, the HDE recognises the organisation’s exemplary entrepreneurial commitment and its prudent, forward-looking approach to business,” explained HDE President Josef Sanktjohanser. “As a reputable merchant in the Hanseatic tradition, Gebr. Heinemann is a family-run business that advocates diversity and responsibility in the social sphere as well as the fields of art and culture, science, research, education and training.”

HDE President Josef Sanktjohanser presented the award to Gunnar Heinemann, owner of Gebr. Heinemann, and Raoul Spanger, Executive Director responsible for retail and human resources. As Dr. Jürgen Weber, former CEO of Deutsche Lufthansa, remarked in his congratulatory speech, “The companies that win this award are traders with a passion. Time and again, they achieve that much sought-after immediacy between the customer and the product. The owners and managers of this prize-winning business are proud to have remained a family-run operation throughout – even if it’s a six thousand-strong family, as they are keen to point out.”

For his part, Gunnar Heinemann was clearly proud to receive the award: “As the owners and managers, the award is a great honour for us. Above all, though, this is an accolade for all Heinemann employees around the world – after all, it is they who have made our family-run business a global success on the travel retail market.”

As Executive Director Raoul Spanger continues, “We are already the leader of the travel retail market in Europe and a creative innovator in the retail sector. That’s an
excellent basis on which to bring about organic expansion on the global travel retail market. Our concept is clearly just as effective on the other side of the world, as our positive start in Sydney proves.”

Hamburg, 19th November 2015

Presscontact:

Schellenberg & Kirchberg PR

Cord Schellenberg

Phone: +49 40 593 50 500

E-Mail: cord.schellenberg@schellenberg-kirchberg-pr.de

Heinemann unveils exclusive airport brands in T1 duty free transformation

Sydney Airport´s duty free partner Heinemann has today unveiled the first phase of the transformation of its new and largest duty free store in T1 Departures. The news coincides with the recent launch of phase three of the T1 improvements program at Sydney Airport designed to deliver a world-class airport experience for passengers, visitors and staff.

Heinemann´s new flagship T1 duty free store opens with a refreshed and contemporary layout that ensures passengers can enjoy the experience as they make their way through the space, aided by enhanced wayfinding and clearer sight lines. The new store also showcases an extensive range of cosmetic brands including NARS, bareMinerals and Urban Decay, available to purchase for the very first time in any airport in Australia. Seven new and unique in-store customer experiences have been specially designed to celebrate the opening at Sydney Airport‟s International terminal. They include a premium spirits lounge, tasting bar, specific men‟s products section, a „best of‟ cosmetics area, a regional wine space and a soon-to-open kids playground. Within the premium spirits and wine section, Heinemann has created three bespoke in-store destinations where passengers can experience the extensive selection of alcohol brands on offer.

The Vault, a premium liquor and spirits lounge, affords passengers a relaxed setting where they can experience the best-in-show spirits on offer such as Glenfiddich and Balvenie.
The ‘Tavern’ Tasting Bar offers another destination within the store where passengers can experience specially chosen whiskey, such as Jack Daniels Sinatra selection, with Heinemann experts on hand to assist and discuss tasting notes.

The two unique spirit concepts are complemented by an Australian wine space which highlights award-winning wines from Australia‟s world-famous wine regions including the Barossa Valley, Hunter Valley, Margaret River and McLaren Vale. Cosmetics and fragrances are also showcased within a Best of Eyes, Lips and Nails cosmetic area where passengers can indulge themselves before flying and select from a range of „hero‟ eye, lip and nail products from their favourite beauty brands including Yves Saint Laurent, Estee Lauder, OPI, Benefit, Lancôme, NARS, Urban Decay and Clinique.

One of the most unique concepts within the store is a cross-product offering, wholly designed with male passengers in mind. Labelled Men@Work, the never-before-seen retail section features a range of male skincare products as well as fashion accessories and alcohol products set against a distinctive setting that includes a one-of-a-kind motorbike by Deus Ex Machina.
“We could not be more proud to unveil the first phase of the incredible transformation of the largest tenancy of Heinemann‟s duty free presence at Sydney Airport‟s T1 International terminal. Today we deliver the significant first phase of a compelling and bespoke duty free design while announcing first-to-airport brands and seven customised in-store consumer areas,” Sydney Airport general manager retail Glyn Williams said.

The enhanced airport experience within the new T1 Departures store incorporates wider pathways for improved passenger flows, more direct paths and clearer signage to better assist passenger direction around the terminal.
Heinemann Asia Pacific chief executive officer Max Heinemann said passengers at Sydney Airport can enjoy a range of new duty free experiences never before experienced at T1.
“We´re giving passengers a world-class retail experience by drawing upon our global experience as well as our insights into the region and what makes Sydney unique,” Mr Heinemann said.

The significant development of the T1 Departures duty free store undertaken by Heinemann and Sydney Airport has been more than 12 months in the making with the second phase scheduled to open in February 2016. This second phase will unveil further in-store concepts and design installations, an extensive fashion and accessories range including many Australian and airport firsts, a selection of gourmet food products including Australia‟s Finest, as well as a custom-built dining concept by Luke Mangan.

The launch of Heinemann‟s new store coincides with the recent commencement of phase three of the T1 improvements program at the International terminal, which includes the beginning of exterior work to the terminal to raise the height of the roof allowing more natural light and a clearer view of the city skyline.

With the new first stage of the luxury retail precinct to be unveiled in mid-2016, Sydney Airport‟s T1 International terminal will be transformed into one of Sydney‟s premier fashion destinations while offering a sophisticated international stable of food and dining selections for greater choice and value to customers. To celebrate the launch of its largest duty free tenancy with passengers, Heinemann will be offering a great mix of promotions, a competition and a complimentary gift for all customers. Shop and collect is also a convenient way passengers can shop online and pick-up in store.

For more details on the T1 improvements program visit www.sydneyairport.com.au

Sydney Airport
Fiona Wood Communications Manager Retail
(02) 9667 6167 or 0450 965 395

ABOUT SYDNEY AIRPORT
Sydney Airport is Australia‟s gateway airport, serving 39 million passengers a year and connecting Sydney to a network of close to 90 international, domestic and regional destinations. Located just eight kilometres from the city centre, Sydney Airport contributes $30.8 billion in economic activity a year, equivalent to 6.4 per cent of the NSW economy. Sydney Airport is a major employer in NSW, generating more than 306,700 direct and indirect jobs, equivalent to 8.9 per cent of NSW employment. Some 29,000 of these jobs are at the airport itself.

Heinemann Duty Free presents BOSS THE SCENT in an exclusive world premiere

Hamburg, 27th July 2015. The new men’s fragrance BOSS THE SCENT is debuting at Heinemann Duty Free in an exclusive world premiere. In July and August 2015, the fragrance will be exclusively available at Heinemann Duty Free Shops at international airports from Frankfurt to Budapest. A pre-launch was held in mid-June at Norwegian airports. Starting in September 2015 the fragrance will be available in regular retail stores worldwide.

The limited promotion at Heinemann Duty Free locations quickly proved to be an impressive sales success, with BOSS THE SCENT shooting straight to the number one position of the men’s fragrances at the Heinemann Duty Free Shops during the first three weeks of July. This distinctive and seductive eau de toilette will be available to travellers initially in a 100 millilitre bottle. From September Heinemann will then be presenting the entire fragrance product line including aftershave, deodorant and shower gel.

Gebr. Heinemann Perfume & Cosmetics Purchasing Manager Britta Olschner: “We are extremely pleased that our long-standing partner P&G Prestige has selected Heinemann Duty Free Shops for the exclusive worldwide premiere of BOSS THE SCENT. Together we have created a real highlight for summer-season travellers with this launch. We love to come up with nice surprises for travellers at Heinemann Duty Free Shops, and this premium promotion is a classic example. Our customers have been enthusiastic about this exclusive launch, as the outstanding sales indicate.”

This launch represents a continuation of the successful joint concept between P&G Prestige and Gebr. Heinemann first implemented in winter 2013/14 with the premiere of BOSS BOTTLED UNLIMITED. That scent as well was available for several months only at Heinemann Duty Free before its general market launch.

About BOSS THE SCENT
BOSS THE SCENT is celebrating a new and elegant art of seduction. With a stimulating top note of ginger and a bold mid-range note of African Maninka fruit and lavender rounded out by a base note of leather, this sensually masculine fragrance exerts a seductive charm that leaves an unforgettable impression.

Holistic customer experience at Heinemann Duty Free
This special promotion is communicated to travellers on promotional stages and impulse-buy pedestals in airport shops and digitally through the Heinemann Duty Free website, app and various newsletters with worldwide reach. The campaign is also being promoted on the Heinemann Duty Free Facebook page.

Passengers are able to place orders before departure at www.heinemann-dutyfree.com. BOSS THE SCENT will then be waiting at the shop service counter for pick-up “on the fly”.
EU travellers residing in Germany can also order via internet and at the Heinemann Duty Free Shop at their airport to have BOSS THE SCENT conveniently delivered to their homes. This home delivery service (www.heinemann-shop.com) affords passengers tremendous flexibility, as they are able to choose whether they prefer to shop in-store or order online, and decide where they want the goods delivered.

In pole position with Heinemann: Heinemann Duty Free and Moët Hennessy bring the Formula 1 spirit to airports with Veuve Clicquot and Scuderia Ferrari

Frankfurt/Hamburg, 22 July 2015 Two legends – Veuve Clicquot and Scuderia Ferrari – are poised to come together in the Heinemann Duty Free Shops at Frankfurt and Hamburg airports. This July and August, shoppers will experience an exclusive lifestyle event unique to the travel retail market on the “WOW” stages in Frankfurt and Hamburg. Throughout that period, customers visiting the Heinemann Duty Free Shops in Frankfurt’s A and Z terminals as well as at Hamburg Airport will receive exclusive gifts when they buy Veuve Clicquot products. These will include valuable weekend bags in leather, and leather gloves to match. A superior selection of rare Veuve Clicquot vintages will also be on show, creating a meaningful link with special dates from Scuderia Ferrari racing – like the Veuve Clicquot Vintage magnum 1952: the year when the Italian team won its first Formula 1 championship.

„This one-of-a-kind project was designed in close cooperation between Gebr. Heinemann and Moët Hennessy. Original projects support our goal to attract new consumers and drive demand for our brands. We are pleased our customer Gebr Heinemann shares this passion for excellence. Consequently they grant us with great stages in the Heinemann Duty Free Shops to showcase this fantastic partnership,” says Petra Nagel, Moët Hennessy Travel Retail Director Europe.

The promotion also features eye-catching race simulators, enabling shoppers to experience first-hand how it feels to be a Formula 1 driver on a virtual circuit. Afterwards, they have the chance to drink to their race with a glass of Champagne at the Veuve Clicquot tasting bar.

“In partnership with our long-standing supplier Moët Hennessy, we are proud to present this outstanding marketing campaign exclusively at Frankfurt and Hamburg airports. This is a unique promotion that you won’t find anywhere else in the world – only in our shops. We look forward to  inspired shoppers with this attention-grabbing campaign,” says Rüdiger Stelkens, Head of Purchasing (LTC) at Gebr. Heinemann.

Exclusive online auction for a good cause
During the promotion, customers in the Heinemann Duty Free Shops will also be invited to get involved in an online charity auction by bidding for one of the three Scuderia Ferrari Limited Editions. In Germany this auction is brought to life exclusively as part of the two-month campaign in the Heinemann Duty Free Shops. The money raised will be donated to three good causes, sharing the values of Veuve Clicquot: WWF, the international nature and environmental conservation organisation, Amnesty International, which promotes human rights around the world, and HeForShe, a UN women’s movement dedicated to gender equality.
 
Typical of Heinemann Duty Free: an integrated customer experience
Travellers can experience the special campaign in the airport shops - also on the inspiring Digital Store Screens - as well as digitally throughout the world via the Heinemann Duty Free website, the app and various newsletters. The campaign is also promoted via the Heinemann Duty Free Facebook page as well as direct mailshots to Heinemann & Me customer. Holders of Heinemann & Me customer cards also have an exclusive opportunity to enter a prize draw and win a trip for two to visit Veuve Clicquot in the Champagne region, including accommodation at the luxurious Hôtel du Marc. The highlight of the trip will be a unique Ferrari tour of the Veuve Clicquot vineyards.

Press contact:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel. +49 40 3010 2186
S_Strombeck@gebr-heinemann.de

Heinemann Duty Free Shop at Frankfurt Airport is “Dreamstore 2015” in Wine category

Hamburg/Frankfurt, 20th July 2015, Heinemann Duty Free at Frankfurt Airport is the wine shop of choice for brands and passengers alike. As reported in the current special edition of The Moodie Report, its exceptional activities helped the Heinemann Duty Free Shop earn the most votes from brand manufacturers in the Wine category of the Dreamstore 2015 competition. The specialist duty free magazine determined the winners of this year’s contest by surveying the world’s leading manufacturers, comparing shops at top international locations in terms of their presentation of various product groups including wine and fragrances.

Amongst other strengths, Heinemann Duty Free secured top spot by providing competent advice on wine selection and offering customers the benefits of a tasting bar – an additional service which drew particular praise from suppliers. Heinemann Duty Free also impressed voters with its openness to new ideas on the travel retail market and unusual, exclusive campaigns. Suppliers were particularly glowing in their comments on the shop’s presentation and marketing of port.
“We are honoured to have received this award, which is testament to the hard work and dedication of our colleagues. Many customers have not yet adopted the Wine category into their typical duty free basket – thus making it all the more important that we constantly strive to give passengers an even more attractive range of products to choose from. Our goal is to accompany our customers on a journey through the world of wine, winning over the undecided by providing not only helpful advice and background information, but also a ‘try-before-you-buy’ option. In particular, we recognize the importance of being set up to cover the whole market and offering something for every target group,” explains Kay Spanger, Managing Director for Purchasing and Logistics at Gebr. Heinemann.

Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
S_Strombeck@gebr-heinemann.de

Gebr. Heinemann opens ‘Destination Hamburg’ at new Cruise Center Steinwerder in Hamburg. The special feature here: Trainees will be responsible for running the shop

As of 9th June 2015, cruise passengers departing from the new Cruise Center Steinwerder in Hamburg are able to take a piece of the city aboard with them. In Gebr. Heinemann’s 64-square-metre ‘Destination Hamburg’ shop, they will find unusual souvenirs alongside fashions by regional makers such as Elbe Beach, Derbe as well as the Hamburg football clubs HSV and St. Pauli. The shop also stocks confectionery products from the north of Germany, snacks, newspapers and magazines.A glance behind the scenes reveals a special characteristic of the shop and about Hamburg-based Gebr. Heinemann: the company’s own trainees will be running the store. Everything from ordering goods to product presentation, sales and staff scheduling will be in the hands of the 20-strong team of trainees from Head Office in Hamburg and the Heinemann shops at Hamburg Airport. In preparation for the project, the apprentices attended comprehensive training sessions. They will also receive advice and guidance whenever they need it from experienced sales staff from the Heinemann airport shops as well as from the staff at Head Office.

About the Cruise Center Steinwerder
More than 500,000 cruise passengers will dock in Hamburg this year. To cope with that level of popularity – and the larger ships it entails – a third cruise ship terminal has opened on 9th June 2015. The terminal is operated by Cruise Gate Hamburg GmbH, a joint venture between Hamburg Port Authority and Flughafen Hamburg GmbH.

Reassured by the long-standing collaboration between Gebr. Heinemann and Hamburg Airport, the partners were happy to grant the running of ‘Destination Hamburg’ to the global travel retail market experts hailing from Hamburg.

Press enquiries

Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
S_Strombeck@gebr-heinemann.de
http://www.gebr-heinemann.de/en/Press

Hennessy and Heinemann Duty Free present Hennessy Time Barrel promotion

Frankfurt/Hamburg, 16th April 2015. Now you can travel into the future from the airport – thanks to an extraordinary promotion from Hennessy and Heinemann Duty Free. To mark the cognac producer’s 250th anniversary, Heinemann Duty Free and Hennessy are surprising passengers at Frankfurt and Hamburg airports with a ‘Time Barrel’. Until the end of June, travellers passing through Frankfurt have the chance to record their own personal messages to the future; in Hamburg they can do so until the end of April. To coincide with the campaign, Hennessy is unveiling its exclusive ‘250 Collector Blend’ – and Heinemann Duty Free is offering a strictly limited number of bottles of this fine cognac. In fact, there are only 250 barrels of this exceptional cognac in existence (each holding 250 litres). The barrels were safely stored on the banks of the River Charente in France and hand-finished by coopers especially for the occasion of the 250th anniversary of Maison Hennessy.

The Hennessy Time Barrel: An integrated customer experience
Travellers in Frankfurt and Hamburg are being invited to record their own messages, pictures and soundtracks before their contributions are sealed for 50 years. The messages will be shared with the world in the year 2065, marking the 300th anniversary of Hennessy. Naturally, travellers will also be invited to sample a Hennessy at the Event Bar in the promotional area. Members of the Heinemann & Me customer incentive scheme, meanwhile, will have the chance to win a pair of VIP tickets to the grand finale – the 250-year celebrations in Paris this September – with every purchase of a Hennessy X.O.
“This imaginative promotion fits in perfectly with our philosophy of surprising customers and offering them a memorable shopping experience in the truest sense of the word,” explains Ann-Kathrin Fuerer, Gebr. Heinemann’s Head of Activity Management (Liquor, Tobacco and Confectionery). “The promotion has also been designed as an integrated experience for shoppers: we can contact travellers in the airport shops as well as digitally around the world via the Heinemann Duty Free web site and the app. We will also reach out to Heinemann and Me members through the newsletter.” 

Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel. +49 40 3010 2186
S_Strombeck@gebr-heinemann.de

Media Information: Figures for 2014 and Outlook on 2015 - an Overview

Hamburg, 1st April 2015
• Gebr. Heinemann is a globally active company with a presence on all five continents. In 2014 it achieved turnover of 2.4 billion euros. This means that in terms of sales, Gebr. Heinemann ranks fifth among the key players on the travel retail market. The company controls a share of 20 per cent on the European Duty Free market.

• Over the past 12 months the company has won four major tenders for retail concessions: Sydney Airport, Amsterdam Schiphol, Istanbul New Airport, plus five additional sites in Tunisia (Joint Venture ATÜ).

• This year, Gebr. Heinemann plans to invest 130 million euros (30 per cent more than last year), mainly in the new concessions, the new office building at the Hamburg headquarters, e-commerce and further logistical optimisation.

• With the opening of Istanbul New Airport in 2017, the company will control retail space of 150,000 m2 around the world. At the present time (1st April 2015), it has 85,000 m2 (compared to 70,000 m2 last year). At present, Gebr. Heinemann holds 78 concessions (compared to 61 last year) and is aiming to expand this to 90 concessions by 2020. 80 per cent of Gebr. Heinemann’s retail turnover until 2020 or even beyond has been secured by long-term concessions. Gebr. Heinemann believes in long-term partnerships. This is evident from its international partnerships with TAV and ATÜ.

• Gebr. Heinemann is also seeking to expand in Russia and maintains a strong presence on the Russian market. At the present time, the company is active as a distributor or shop operator at 20 of Russia’s 22 main airports.

• The new Logistics Centre at Erlensee near Frankfurt (which opened in May 2014) complements the original logistical facility at Hamburg-Allermöhe and has made Gebr. Heinemann even more flexible in handling its own business and that of its distribution clients. In other words, the company has built capacity for the future: the twin Logistics Centres will enable the company to respond to the regional needs of the travel retail market even more quickly and effectively.

• ‘From retailing to relating’: the company focuses on the needs of its clients by offering the best multi-channel options, including Heinemann & Me (customer motivation programme), the new Heinemann app, home delivery and the digital instore assistant.

• With the purchasing power, Gebr. Heinemann possesses, the company pursues a strategy of negotiating globally and acting locally. In this, it also anticipates the dedication and commitment of its suppliers. To them, Gebr. Heinemann is synonymous with long-term partnerships, the enhancement of processes on both sides, transfers of knowledge and a pioneering approach in acting as a source of ideas.

• Gebr. Heinemann is creating added value for its distribution clients; its strategic approach of offering distribution plus customised services is bearing fruit. As a distributor, the company’s secure supply chain represents a unique service.

• The Inflight & Catering division continued to expand in 2014 as supply contracts with the likes of Finnair and Gate Retail Onboard as concessionaire for easyJet were secured. More recently, a framework supply agreement with Retail in Motion was concluded which will establish Gebr. Heinemann as the exclusive supplier to Sun Express and Europe Airpost. Further to this, the company renewed its exclusive supply contract with Ryanair.

• As a family-run business that has now been active on the market for more than 135 years, Gebr. Heinemann can lay claim to far more sustained credibility than listed companies that operate from one quarter to the next. The company believes in organic expansion and local partnerships. This way will ensure being the first choice of Gebr. Heinemann´s customers, suppliers and partners on the travel retail market in the long run.

About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the top five players on the international travel retail market and the leader on the European market. It is the only family-run business among the global players of the travel retail industry. As a distributor, Gebr. Heinemann is supplying more than a 1,000 customers in 100-plus countries. In the retail sector,Gebr. Heinemann operates around 230 Heinemann Duty Free and Travel Value shops, fashion label boutiques under licence and concept shops at 78 airports in 29 countries along with shops at border crossings and aboard cruise liners. Gebr. Heinemann has maintained its Headquarters in what is now the HafenCity district of Hamburg since 1879. The company is managed by cousins Claus and Gunnar Heinemann, representing the fourth generation of the family. Gebr. Heinemann has 6,000 employees around the world. In 2014 the family-run business generated a global turnover of 2.4 billion euros. The two company owners received the “Gründerpreis” award (founders award) from the city of Hamburg in recognition of their life’s work in 2009.

Press Contact:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
S_Strombeck@gebr-heinemann.de

Schiphol Group sells 60% of the shares in Schiphol Airport Retail to Gebr. Heinemann

Schiphol, 26 March 2015, Joint Press Release. Schiphol Group and Gebr. Heinemann established a joint venture today for the retail operations of liquor, tobacco and confectionary in the shopping area after ticket and passport control at Amsterdam Airport Schiphol. Gebr. Heinemann takes a 60% stake in Schiphol Airport Retail (SAR), Schiphol Group keeps 40% of the shares. The joint venture will continue to operate under the name of Schiphol Airport Retail (SAR).

With Gebr. Heinemann as a joint-venture partner, the position of SAR will be reinforced with knowledge and experience in travel retail, e-commerce and logistics topped with clear end-consumer focus and expertise. SAR will with this joint-venture be certain to respond well to rapid future developments in the international travel retail market and changes in needs and demands of travellers. 
As a result of this agreement, Schiphol Group expects to generate a book profit in the first half of 2015. 

Note to the editorial team:
For more information, please contact:  Gebr. Heinemann, Svenja Strombeck, Corporate Communications, Tel.: +49 40 3010 2186, S_Strombeck@gebr-heinemann.de, www.gebr-heinemann.de/en/Press or Schiphol Group Press Relations, telephone +31 (0)20 601 26 73, email press@schiphol.nl

About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann, the Hamburg family-owned business is active at 77 airports including Frankfurt, Vienna, Oslo, Copenhagen, Sydney, Kuala Lumpur and Istanbul in 28 countries. It operates more than 230 Heinemann Duty Free & Travel Value shops, concept shops and boutiques for internationally renowned brands. In 2014, Gebr. Heinemann generated a turnover of € 2,4 billion euros.  

About Schiphol Airport Retail
A subsidiary of Schiphol Group, Schiphol Airport Retail (SAR) operates stores which sell liquor, tobacco and confectionary at Schiphol. SAR currently has six stores and also sells liquor, tobacco and confectionary in the six combination stores on the piers. SAR employs 148 people and had a turnover of around 85 million euros in 2014.

New Heinemann App launched: App-reciate convenient Duty Free shopping with Heinemann

Hamburg, 23rd March 2015. By launching the new Heinemann app, Gebr. Heinemann is expanding the range offered by its stationary Heinemann Duty Free shops to include attractive mobile services for air passengers. The new Heinemann app, which delivers enhanced functionality, is available now for iOS devices from the Apple App Store and from Google Play for Android devices.

Flexible and convenient
At any time – whether they are at home, out and about or in a Heinemann Duty Free shop – customers can now use the app to visit the Heinemann online shop and discover a wide range of brands and exceptional offers from Heinemann Duty Free. Users of the app are also introduced to the Heinemann & Me customer motivation programme, and may use the app to register for the scheme. Following an update that loads the enhanced features, registered Heinemann & Me members will continue to use the app as normal. There’s also an integrated scanner that shoppers can utilise to scan price labels in store as well as QR codes on advertisements; this presents them with more details on items for sale, which they can subsequently order. Interested persons can also stay up-to-date at all times by retrieving information on Heinemann Duty Free locations, new products and special offers.

A personal shopping experience
The new Heinemann app has a very special feature for keen shoppers and customers who value individual guidance: users can fill in a form to book a personal shopping assistant at a location of their choice, free of charge (participating Heinemann Duty Free shops are Hamburg, Frankfurt, Cologne, Salzburg, Vienna, Budapest and Oslo). In a one-on-one consultation, the assistant will help their client choose the ideal gift, an exclusive wine or the latest designer scent.
“The launch of the new Heinemann app is a further service we add to the concept of Duty Free shopping,” says Markus Ettlin, Marketing Director at Gebr. Heinemann. “Our new services packages meet the needs of customers for flexible and mobile services while creating additional points of interaction that enable us to understand them even better.”

Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting www.heinemann-dutyfree.com; their purchases will then be readied for pick-up and payment in passing at the shop service counter. EU travellers who are resident in Germany can also order products over the Internet or in a Heinemann Duty Free shop at the airport, and have these conveniently delivered to their home address: the home delivery service (www.heinemann-shop.com) promises maximum flexibility for passengers. They choose whether or buy in store or place an order online, and decide where the goods will be delivered. That means even more convenience and time savings.

Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186

S_Strombeck@gebr-heinemann.de
www.gebr-heinemann.de/en/Press

“The Arctic Adventure”: exclusive promotion for Heinemann Duty Free & Travel Value shops at Norwegian airports

Oslo/Hamburg, 5th March 2015. Dog sledding through the wintry Norwegian landscape against the backdrop of the Northern Lights is one of the greatest adventures nature has to offer – and it starts in the Heinemann Duty Free & Travel Value shops at Oslo, Trondheim, Bergen, Stavanger and Kristiansand airports. Until the end of March, Heinemann and Travel Retail Norway will be presenting an exclusive promotion entitled “The Arctic Adventure”. The main prize to be raffled will be a trip for two to Bardu in the high north of the country, including a fascinating dog sledding tour with the team of leading husky trainer and outdoor activity specialist Björn Klauer.

“We are proud to be offering customers at airports in Norway this outstanding promotion. It is all about adventure and a unique natural experience, and it corresponds perfectly with our philosophy of constantly surprising travellers who come to our shops,” says Kay Spanger, Executive Director of Purchasing and Logistics at Gebr. Heinemann. “Heinemann and our partner Travel Retail Norway are also delighted to be supporting the spectacular Björn Klauer expedition this summer as the main sponsors.” Björn Klauer has been searching for the Schröder-Stranz Arctic expedition, which vanished without trace in 1912, and will be continuing this mission in 2015.

Bringing “The Arctic Adventure” to Heinemann shops
During the Arctic Adventure promotion, shoppers visiting the Heinemann Duty Free & Travel Value shops in Oslo, Trondheim, Bergen, Stavanger and Kristiansand can look forward to a wide range of offers from Haribo, Freia and Mentos confectionery alongside fragrances and skin care products by Elizabeth Arden and Issey Miyake. Passengers will also be invited to ‘transport’ themselves to the Arctic through a Hologram. Meanwhile a high-profile advertising campaign in places such as the airport terminals and shuttle services will draw attention to the promotion outside the shops. To take part in the prize draw, travellers simply need to scratch the panels on entry cards – with the lucky ones winning the trip to a winter wonderland of huskies.

Travel Retail Norway
Travel Retail Norway is a joint venture between the German-based family-run company Gebr. Heinemann, one of the three main players on the international travel retail market, and Norwegian company Norse Trade. Travel Retail Norway has been active at Oslo-Gardermoen, Bergen, Kristiansand, Stavanger and Trondheim airports since 2004.

 

Press enquiries:

Travel Retail Norway AS
Marika Dahl
Marketing Manager
Mobile: +47 47 666 680
Phone: +47 3223 0900
www.heinemann-dutyfree.no

Gebr. Heinemann
Svenja Strombeck
Corporate Communications
Phone +49 40 3010 2186
S_Strombeck@gebr-heinemann.de
http://www.gebr-heinemann.de/en/Press

Heinemann Duty Free lands at Sydney Airport

Hamburg/Sydney, 18 February 2015. International passengers at Sydney Airport will enjoy a brand new duty free retail experience, with Heinemann Duty Free commencing operations today.Heinemann is set to transform the duty free experience over the next year and will create a new, unique shopping experience with an extensive selection of brands at attractive prices and two dining concepts, headed by celebrity chef Luke Mangan."We conducted a worldwide tender process last year to find the duty free partner who would provide the best range and value for our customers and Heinemann, commencing at Sydney Airport today, is great news for the 13 million passengers who travel internationally through Sydney each year," Sydney Airport managing director and chief executive officer Kerrie Mather said.

"Heinemann is the world’s third largest travel retailer and it has the extensive global expertise and buying power to create a new and dynamic retail offer that will be one of the most exciting duty free experiences of any airport globally."Some of our fastest growing markets are China, India, Malaysia and Korea and Heinemann will revitalise our duty free offer with brands and concepts that cater to our unique market."We are looking forward to working with Heinemann over the next year to transform the airport’s duty free stores and create a retail experience that draws inspiration from our fantastic city," Ms Mather said.

Gebr. Heinemann owner Gunnar Heinemann, in Sydney for the launch, said it was an important day for the company, a 135-year-old independent, family owned company based in Hamburg, Germany."Sydney Airport is one of the world’s top duty free concessions, and has long been on our list of must-have locations. Our arrival in Sydney means that Gebr. Heinemann is now active on five continents," he said.

Heinemann Asia Pacific chief executive officer Max Heinemann said travellers at Sydney Airport would make significant savings on duty free items."Sydney is a well-developed, attractive duty free market. Australian travellers are particularly frequent shoppers at arrivals shops, and are especially keen to take advantage of significant savings when compared with domestic prices," Max Heinemann said. "Given the ever-increasing number of Asian passengers, and in particular Chinese travellers, we predict strong growth in the Sydney duty free market. "We’re going to give passengers a fantastic retail experience with outstanding service and exclusive international brands at attractive prices."

Heinemann’s Sydney operations will employ a workforce of more than 550 staff, with the company set to invest more than AUD $60 million (over EUR €0 million) in its new location.

Exciting new concept to take shape over the next 12 months
Work will commence immediately on a refit of the duty free stores, to be staged over the next 11 months to minimise disruption to travellers. Five stores – three in departures and two in arrivals – will be completed in January 2016. A final store in arrivals will be open by mid-2016, taking the total to six.

The new Heinemann duty free shops are being designed by Gebr. Heinemann’s in-house design team in collaboration with the renowned Australian architectural firms Geyer and Lava. As with all Heinemann duty free shops, the design will incorporate a sense of place and in this instance, will be inspired by Sydney’s beautiful harbour, beaches and laid-back sophistication.

Heinemann Duty Free will offer travellers an extensive selection of perfumes and cosmetics, wines and spirits, confectionery, tobacco products and accessories. In addition to its core product range, Heinemann will also be offering a great collection of premium fashion and accessories brands, a large selection of toys and games, local and international delicacies and a local section featuring Australian products.

A broad range of electronic goods from local technology partner Move by Dick Smith will round out the range of products on offer. In addition, Heinemann will be implementing two catering concepts together with its Australian partners Trippas White Group and chef Luke Mangan.

Success through local presence
Heinemann already has a presence at Sydney Airport, opening the National Geographic and A Little Something stores in 2013. "The decision by Gebr. Heinemann to found a Singapore-based subsidiary – in the shape of Heinemann Asia Pacific – with the aim of thoroughly sounding out the Asian and Australian market and then using the knowledge gained to grow into the region has proved to be an excellent one," Raoul Spanger, Gebr. Heinemann managing director for retail, said.
"Heinemann Asia Pacific has used that solid foundation to prepare the ground for our success here in Sydney."

ABOUT HEINEMANN AUSTRALIA
Heinemann Australia Pty Ltd is a wholly-owned subsidiary of Gebr. Heinemann, a 135-year-old family owned independent business based in Hamburg, Germany. Gebr. Heinemann is a global leader in travel retail and duty free, providing the international travel market with professional solutions as a retailer and a distributor.

Today, Gebr. Heinemann is active in more than 100 countries around the globe and operates 230 shops in 75 international airports and employing 6,000 staff to serve more than 34 million travellers each year.
In addition to duty free stores, concept and brand boutiques, Heinemann provides distribution services to the travel sector including in-flight, cruise liner and border outlets. The key to Heinemann’s continued success has been its ability to maintain enduring partnerships and foster mutual long-term growth with its business partners.

ABOUT SYDNEY AIRPORT
Sydney Airport is Australia’s gateway airport, serving more than 38 million passengers a year and connecting Sydney to a network of close to 90 international, domestic and regional destinations.
Located just eight kilometres from the city centre, Sydney Airport contributes $27.6 billion in economic activity a year, equivalent to six per cent of the NSW economy, while $64.7 billion of freight is moved through the airport each year.
Sydney Airport is a major employer in NSW, generating more than 283,700 direct and indirect jobs, equivalent to eight per cent of NSW employment. Some 28,000 of these jobs are at the airport itself.

 

Press contact:

Sydney Airport media
Tracy Ong
+61 2 9667 6470 or +61 437 033 479

Heinemann Australia
Sebastian Wiegandt
+65 9182 4721

Gebr. Heinemann
Svenja Strombeck
+49 40 3010 286

Gebr. Heinemann named one of “Hamburg’s Best Employers 2015” and honoured with special prize “Prioritizing People – Profitability Through Humanity”

Hamburg, 10th February 2015. Gebr. Heinemann has been singled out as one of “Hamburg’s Best Employers 2015” and awarded the special prize “Prioritizing People – Profitability Through Humanity” – a double seal of approval for the Travel Retail and Duty Free company. Working in cooperation with Professor Werner Sarges of Hamburg’s Helmut-Schmidt-University, each year sees the Hamburger Abendblatt newspaper, alster radio 106!8 and the Institute of Management and Economic Research (IMWF) honour the Hanseatic city’s best employers for their outstanding human resource work, corporate culture and specialist expertise. Competing for this prestigious distinction for the first time, Gebr. Heinemann was one of nine companies to receive five out of five stars – and with it the highest seal of approval.

Owner Gunnar Heinemann accepted the award together with Dr Wolfgang Thiele, Director Human Resources at Gebr. Heinemann, at a ceremony held at the Hamburg Chamber of Commerce. “We are proud of this distinction because it is our employees who have made it possible! We thank them for that,” said Gunnar Heinemann, adding “Our 6,000 employees around the globe put in a first-class performance each and every day.”

As Dr Wolfgang Thiele explained, “We are a family-run company, and as such we place great emphasis on a supportive atmosphere and a prominent culture of values, such as trust, responsibility, respect and humor. We offer our employees attractive opportunities for development and career prospects both in their local region and worldwide, as well as a range of benefits and opportunities for further training. The long-term satisfaction of our employees is of key importance to us, and we are therefore particularly pleased to be the only company to receive the special ‘Prioritizing People’ award.”

Gebr. Heinemann is one of the top three players on the international Travel Retail and Duty Free market. In addition to distributing goods to more than 1,000 customers in over 100 countries, the company also has a strong retail portfolio in the form of 230 Heinemann Duty Free & Travel Value shops, licensed brand boutiques and concept shops at 67 airports around the globe.

The “Hamburg’s Best Employers” competition sees Professor Werner Sarges and his team analyze the objective employer qualities of participating firms in accordance with scientific standards. In addition to surveying employees at Gebr. Heinemann on a range of relevant topics, they also assessed a variety of factors ranging from corporate culture to working conditions.

Press contact:

Svenja Strombeck, Corporate Communications
Tel.: +49 (0) 40 3010 2186
S_Strombeck@gebr-heinemann.de

Gebr. Heinemann stages Crew Engagement Masters event for airline clients

Eighteen representatives of international airlines were invited to the premiere of ‘Crew Engagement Masters’ at Gebr. Heinemann’s Hamburg Headquarters. The Inflight & Catering department, which is part of the company’s Distribution division, already offers airline customers a wide range of uniquely made-to-measure crew engagement services, comprising training options and motivational tools for in-flight sales staff. Now, for the first time, these measures have been augmented with a new, specially created Crew Engagement Masters event, which Gebr. Heinemann premièred in December. The main aims of the two-and-a-half day, expert-standard event were to promote respect and appreciation for the work done by crew members while supporting close professional networking and the provision of background knowledge – a combination that proved a powerful source of motivation and inspiration for those who took part.

“The Crew Engagement event is a significant addition to our service portfolio. For airline clients it is a supplementary service, and for us it is something close to our hearts. As a distributor, we have moved well beyond supplying products for in-flight sale by putting together an integrated service package for customers,” says Iris Irmer, Crew Engagement Manager for the Inflight & Catering team at Gebr. Heinemann. “That’s why we devised the Masters event as a special forum where cabin crew members from different airlines can share experiences with us and each other, learn more about crew engagement and benefit from interesting insights into in-flight processes that they wouldn’t normally be able to access.”
Peter Irion, Executive Director responsible for Distribution at Gebr. Heinemann, welcomed those participating in the event to Head Office. All of the cabin crew members had been personally selected by their airlines for involvement in Crew Engagement Masters well in advance; prerequisites for attendance included outstanding motivation and exceptional dedication to their jobs.

The agenda for the event was packed with concise expert knowledge: aside from a company presentation, it featured talks on the range selection process for in-flight sales and personal training opportunities for cabin crew along with a workshop that developed innovative approaches to crew engagement. In the run-up to the Masters event, Gebr. Heinemann invited participants to join a competition aimed at producing ideas for promoting sales aboard aircraft, offering a cash prize for the best entries. The winners were the cabin crew team from Condor, who duly presented their award-winning suggestion at Crew Engagement Masters. The supporting programme for the event included a tour of the Airbus factory in Hamburg and a look around an A380.

“The airlines have given us enthusiastic feedback on the Crew Engagement Masters event,” says a delighted Iris Irmer. “Now it’s full speed ahead as we plan our crew engagement measures for 2015.”

Press contact: 

Susanne Walloschek
Schellenberg & Kirchberg PR
Tel.: +49 40 5935 0500

Email:
susanne.walloschek@schellenberg-kirchberg-pr.de
www.gebr-heinemann.de/en/Press

Gebr. Heinemann: Mega-Contract in Turkey

Gebr. Heinemann has begun 2015 with the greatest single success in the company’s history: the Turkish company Unifree Dutyfree– in which Gebr. Heinemann holds 60.8 percent of the shares, with the remainder in the hands of the Turkish partners of the Bilgener and Üstünkaya families – has won the contract for the operation of all airside retail space at Istanbul New Airport, operated by iGA Group, for a period of 25 years as of the opening of the new airport. The contract has already been signed in Istanbul.

“Together with our Turkish partners, we are proud to take responsibility for the airside retail space and centre management at Istanbul New Airport. At 53,000 square metres this is a totally new dimension of retail space, and it will enable us to implement unique, pioneering concepts. In addition to several thousand square metres for luxury boutiques, which are partly sublet, our overriding aim is to cater to all the needs of a passenger at this important international airport in close cooperation with the operator iGA”, explains Claus Heinemann.

Unifree will create more than 3,000 jobs at Istanbul New Airport. Investments amounting to more than 120 million euros are projected. The airport will open with a capacity of 90 million passengers annually. Two expansions are set to follow, raising the annual passenger capacity to 150 million. Forecasts predict 50 million international air passengers for the first year of operation. 

Gebr.nobreakHeinemann have been involved as retailer in the existing Istanbul Atatürk Airport since 1999. “We are looking forward to continuing our longstanding, successful international partnership with the companies TAV and ATÜ, which was only recently awarded the Duty Free tenders in Tunisia, on a long-term basis,” says Raoul Spanger, Executive Director Retail at Gebr. Heinemann.

 

Press Contacts:

Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
S_Strombeck@gebr-heinemann.de
Cord Schellenberg
Schellenberg & Kirchberg PR
Tel. +49 40 59350500
cord.schellenberg@schellenberg-kirchberg-pr.de

2014 

The best way to earn reward miles just got better: Heinemann Duty Free teams up with Etihad Guest

Ever thought of earning reward miles on all your great airport purchases? Now it’s no problem thanks to a new cooperation agreement between Heinemann Duty Free and Etihad Guest, the award-winning loyalty program from Etihad Airways, which allows its members to earn Etihad Guest Miles for purchases made in numerous Heinemann Duty Free shops and outlets around the world. 

Etihad Guest members can earn miles at select Heinemann Duty Free shops in Europe, as well as at participating shops in Australia, Indonesia, and Singapore. There are also plans in place to extend this cooperation as more sites are established around the world over the coming year. Etihad Guest Members will collect miles for their purchases at the participating Heinemann outlets  by simply presenting their Etihad Guest membership card when paying for goods; with one Etihad Guest Mile being awarded every Euro spent in-store.*

Markus Ettlin, Gebr. Heinemann’s Director Marketing, said: “The Premium Airline Etihad Airways is one of the fastest growing airlines today and this collaboration enables us to reach out to new and international customer groups who are now provided with greater flexibility and choice when purchasing duty free goods when they travel.”

Yasser Al Yousef, Managing Director, Etihad Guest, said: “Etihad Guest prides itself on offering its members one of the most comprehensive travel benefits propositions in the industry. Thanks to its wide product range, our partnership with Heinemann Duty Free provides our members with access to more opportunities to earn Etihad Guest Miles whenever they travel.”

* Miles are not awarded for books and newspapers or magazines, or products with a returnable deposit and revenue-stamped tobacco goods. For purchases made in countries outside the Euro currency area, the purchase value will be converted to the Euro and Etihad Guest Miles will be awarded at one mile per eligible Euro spent.

For more information, please visit http://www.heinemann-dutyfree.com and www.etihadguest.com.

A full list of Heinemann outlets can be viewed here: http://www.etihadguest.com/en/earn-miles/retail/heinemann-duty-free/    

About Etihad Guest:
Etihad Guest, the award-winning multi airline loyalty program of Etihad Airways, Air Serbia, Air Seychelles, and Etihad Regional was launched in August 2006 and quickly established itself as one of the airline industry’s fastest-growing and most innovative loyalty programs. Etihad Guest now boasts more than 2.5 million members. The program offers members the opportunity to accumulate Etihad Guest Miles on flights with more than 40 airline partners, such as airberlin, Virgin Australia, Alitalia and Jet Airways. Members also enjoy accruing miles with global partners, ranging from hotel accommodation and car rental to retail and financial products. Etihad Guest members can redeem miles against a selection of flights on more than 3,000 routes and thousands of products on the Etihad Guest online Reward Shop. Etihad Guest Miles can also be used to shop at more than thirty million retail outlets worldwide with PointsPay® - an unmatched loyalty proposition.

Gebr. Heinemann names Euroitalia "Supplier of the Year 2014"

This year, Gebr. Heinemann’s “Supplier of the Year” title goes to Euroitalia. Gebr. Heinemann has been assessing its suppliers of perfumes and cosmetics on the basis of a catalogue of criteria since 2007.

Good sales figures are not the critical factor in achieving a high score; the quality of the working relationship between the supplier and the Hamburg-based trading firm is what counts. All suppliers are aware in advance of the criteria by which Gebr. Heinemann rates their performance, and all are supplied with a breakdown of their results when the scores have been worked out.

“For many years Euroitalia has put together well-versed teams that know exactly how to adapt to the needs and requirements of Gebr. Heinemann. The true value of this working relationship lies in the fact that it is founded on mutual trust,” explains Inken Callsen, Gebr. Heinemann’s Head of Purchasing (Perfumes/Cosmetics, Accessories/Fashion).

This year, Euroitalia’s speed of response and capacity for innovation were rated excellent. As Inken Callsen continues, “Euroitalia and its founders perform outstandingly in terms of operational collaboration and logistics. We have been working with Euroitalia as a retailer and distributor for 25 years, and we know their strengths. Wherever we are in the world, we can depend on high quality, effective promotions and punctual deliveries.”   Second place went to La Prairie, while Procter & Gamble finished third.

The Heinemann Duty Free Oktoberfest: festival mood comes to Hamburg and Frankfurt airports

Beer, pretzels and dirndl: in less than two weeks, the world’s biggest festival – the Oktoberfest – opens in the capital of Bavaria. This year, like every other, the beer festival will attract millions of visitors from all over the world to Munich. To mark the occasion, Heinemann Duty Free is also organising something special: between 3rd September and 3rd November, shoppers and air travellers passing through Hamburg and Frankfurt airports are invited to the in-store ‘Heinemann Oktoberfest’.
 
What visitors can expect
Until the start of November, travellers can expect plenty of surprises on the Heinemann’s Choice promotional stage – from sought-after traditional clothing by Hammerschmid (dirndl, lederhosen, Tyrolean jackets, shirts and much more), to trendy but traditional hats and edelweiss-patterned beer steins in various colours. For the kids, Disney characters Mickey and Minnie Mouse will be wearing lederhosen and dirndl.
 
“The festival is familiar to travellers around the world, so we look forward to bringing some of that party mood to the airports with some special products,” explains Markus Ettlin, Head of Central Marketing at Gebr. Heinemann. “By including exclusive products in the range which will surprise customers – things they won’t find in regular retail outlets – we will create a connection between Munich and our shops in Frankfurt and Hamburg.”
 
While the festival is under way, the Heinemann Duty Free shops in Hamburg and Frankfurt will be decked out in traditional blue and white, with rustic decorations completing the look. Alongside classics like gingerbread hearts, visitors will find a couple of very special highlights. The main stage, for example, will feature a beer-brewing machine with a built-in beer-themed game. To win, shoppers will be asked to score as many points as possible by using an iPad to virtually draw beer. Beer cans with an original Oktoberfest design will be given out as instant prizes. In Frankfurt, an Oktoberfest band will strike up a hearty mood, passing through the airport and shops in typically rustic attire and entertaining shoppers with traditional Oktoberfest songs and slapstick comedy. The Oktoberfest band will certainly catch the eye as well as the ear! In Hamburg, meanwhile, passengers will be greeted by a sophisticated sound system complete with animated and revolving components, making it every bit as spectacular as the band.
 
Dirndl couture
Just as Christmas has its gingerbread and Easter is forever associated with bunnies, dirndl is the classic image of the Oktoberfest – and the dresses are up for grabs as a very special prize. Three classy, made-to-measure outfits by Munich dirndl maker Lola Paltinger, each worth 3,000 euros, will be raffled among entrants – and the prize includes a flight ticket and two nights’ accommodation in Munich, allowing the lucky winners to experience the real Oktoberfest in suitable style, wearing their exclusive dirndl. Passengers can enter the prize draw for their very own dirndl in-store as well as online. Moreover, visitors will be able to admire a luxurious dirndl dress by Lola Paltinger in a display cabinet on the main stage.
 
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting www.heinemann-dutyfree.com . Their purchases will then be readied for pick-up and payment in passing at the shop service counter.
 
Whether on the internet or in person at their airport’s Heinemann Duty Free shop, travellers can order items and enjoy the convenience of having them delivered to their doorstep. This gives passengers excellent flexibility: they get to decide not only whether to buy in-store or order online, but also where their items are sent to – saving time and making the shopping process even smoother. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address. 
 
Heinemann has thoroughly overhauled the whole concept of its Travel Value & Duty Free shops by focusing on three key elements. The product range now combines international brands at low prices with plenty of surprises, plus shoppers can take advantage of full service. Thirdly, the company inspires customers through personality with approachable, highly skilled staff who aim to ensure shopping at the airport is always a special occasion.

Exclusive world premiere: Toblerone Crushed Corn now available in all Heinemann Duty Free shops

The new Toblerone variety “Crushed Corn” is celebrating its world premiere with an exclusive prelaunch in partnership with Heinemann. For the entire month of September, the new taste experience will only be available from Heinemann Duty Free shops in Europe, the Heinemann Tax Free shop in Copenhagen and airports including Istanbul and Riga.

Travellers will also be able to try Toblerone’s new “flavour of the year” at various tasting stations inside the Heinemann shops in Frankfurt, Oslo, Copenhagen, Berlin Tegel, Cologne and Hamburg. The new variety will not be available from other travel retail outlets and the usual High Street shops until October 2014.

“We are proud to be organising the prelaunch of new Toblerone Crushed Corn in our shops together with our long-standing partner and supplier Mondelez International,” says Rüdiger Stelkens, Purchase Director LTC at Gebr. Heinemann. “Heinemann will be offering the new product on an exclusive basis for a whole month before the official market launch – a perfect example of our commitment to presenting customers something special. With Toblerone Mondelez sets the highest standards in Travel Retail confectionary and acts as a sign post of the whole category.”

Andreas Fehr, Managing Director, Mondelez WTR: „With the arrival of a new member in the Toblerone family – Crushed Corn – we will continue to strengthen our leadership position in travel retail. We have great expectations for this new product and are particularly delighted that Gebr. Heinemann will be the first retailer to offer it to shoppers. We strongly believe that Toblerone Crushed Corn will be another successful milestone in the 20-year journey of Mondelez WTR. “ Toblerone Crushed Corn combines original Swiss milk chocolate with almond & honey nougat and pieces of crunchy roasted corn for an unforgettable tasting enjoyment. The brand Toblerone is the number one brand for the overall chocolate category in the travel retail channel. Mondelez World Travel Retail (MWTR) is the leading confectionery manufacturer in travel retail, its portfolio includes much-loved brands, such as Toblerone, Milka, Cadbury, Daim, Trident, Bassett’s and Oreo.

New ordering option for air travellers Gebr Heinemann has just expanded its customer-oriented service portfolio (www.heinemann-shop.com) to include the new Home Delivery service. Whether on the internet or in person at the airport’s Heinemann Duty Free shop, from now on travellers can order items and enjoy the convenience of having them delivered to their doorstep. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address. 

Heinemann has fundamentally redefined the concept of Travel Value and Duty Free shops, with particular emphasis placed on three key elements. The first is a product range which blends international brands at value-for-money prices with a variety of exciting surprises. The second is a full range of services for the customer. And the third is the enthusiasm that comes with personality: excellently trained, friendly employees ensure that every traveller enjoys a special airport shopping experience. All air passengers are generally permitted to shop at Heinemann Duty Free, whether their destination is in Germany, the EU or some far-flung corner of the globe. All customers pay the same, value-for-money price.   Photo Caption: Exclusive world premiere: Toblerone Crushed Corn now available in all Heinemann Duty Free shops

World premiere for Heinemann Duty Free: exclusive launch of "Message for You", the chocolate with a personal message

Gebr. Heinemann has established an exclusive partnership with Swiss chocolate maker Chocolat Frey to launch "Message for You", the chocolate with the personal message. In a world exclusive, this imaginative gift idea has been available from the Heinemann Duty Free shops at Frankfurt, Budapest, Hamburg and Vienna airports and the stores at Berlin airports Schönefeld and Tegel as well as Istanbul and Copenhagen since June.
The product will only be introduced to normal retail outlets in early November; until then, Message for You will only be available from the aforementioned Heinemann outlets.

Say it with chocolate!
“The gifts area is becoming increasingly important to the travel retail market, and gifts with a personal touch are very fashionable at the moment,” says Nils Schirmer, Head of Campaign Management for the LTC (liquor, tobacco and confectionery) product group at Gebr. Heinemann. The trouble is, personalised gifts are generally difficult to get hold of when time is short. "With Message for You", travellers and frequent flyers now have a fast and easy way to create individual gifts bearing a personal message.

“For a supplier of fine goods in prime locations like Chocolat Frey, Gebr. Heinemann is the ideal distributor – one as committed to originality as we are,” says Claudia Rosenberg, Head of Travel Retail at Chocolat Frey. “Travellers can now buy the new pralines, complete with personalised message, on their way to the departure gate.”

Message for You: versatile and personal The innovate product from the tradition-conscious Chocolat Frey label comes in two pack sizes and three different designs. The packs contain either four or twelve chunks of high quality Swiss chocolate with specific words or symbols printed on the wrappers, and each box has three clear ‘windows’ through which the chosen message can be seen. The different packs feature designs tailored to every taste and occasion, from playfully romantic floral garlands to austere, abstract motifs and spotted patterns with a DIY feel.

"Message for You" also provides a selection of suitable phrases to suit many occasions, making this product ideal for declarations of love or friendship or thank yous; others might simply want a gift to make someone smile. The sweet, chocolaty greetings are produced in a couple of easy steps: the customer removes the lid from the box, specifies the personal message to be seen through the window, closes the box and the very special souvenir is ready to go.

Innovation and excellent service for travellers around the world In hosting the world premiere of "Message for You", Heinemann is presenting Duty Free shoppers with another great surprise in a diverse product range. The family-run company attaches great importance to providing shoppers with a steady stream of exciting new products and exclusive special offers – including, last December, the world premiere of BOSS BOTTLED.UNLIMITED, a men’s fragrance from Hugo Boss that was only available from Heinemann Duty Free at Frankfurt Airport for a full three months before the official sales launch.

Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination. (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting http://www.heinemann-dutyfree; their purchases will then be readied for pick-up and payment in passing at the shop service counter. The chance to shop at Heinemann on the way to the gate saves passengers valuable time. Heinemann has thoroughly overhauled the whole concept of its Travel Value & Duty Free shops by focusing on three key elements. The product range now combines international brands at low prices with plenty of surprises, plus shoppers can take advantage of full service. Thirdly, the company inspires customers through personality with approachable, highly skilled staff who aim to ensure shopping at the airport is always a special occasion.

Heinemann opens Austria’s largest Duty Free shop at Vienna Airport/Design inspired by Viennese panache, from Klimt to the Naschmarkt

Hamburg-based Gebr. Heinemann, one of the three main players on the international travel retail market, opened the biggest Duty Free shop in Austria on the Plaza of Vienna Airport. The existing Heinemann Duty Free Shop has been expanded from around 700 to almost 1,200 square metres and given a complete overhaul.

Just behind the main security check area in the eastern section of the terminal, travellers will now discover a walk-through shop presenting an even wider range of international brands at value-for-money prices alongside Austrian specialities, delicacies and innovative services designed to surprise. The design of the shop evokes the atmosphere of Vienna by incorporating elements of Art Nouveau, patterns and colours from the paintings of Gustav Klimt and characteristic echoes of the city’s legendary market “Naschmarkt”. Raoul Spanger, Executive Director of Retail at Gebr. Heinemann, opened the shop end of June by cutting the red ribbon with Julian Jäger, Member of the Management Board of Flughafen Wien AG.

“As passengers get ready for their summer holidays, this Heinemann Duty Free Shop will be offering them a unique shopping experience at the new Vienna Airport Plaza,” said Raoul Spanger. “The airport for the Austrian capital is a transport hub for Europe and an important base for our company. We have maintained a successful working relationship with the airport for many years, and we look forward to continuing that partnership through the new shop. From experience we know that air passengers want to have a sense of where they are, which is why we have incorporated Viennese panache and Austrian charm into the new store.”

“The expansion of the retail and restaurant choices at Vienna Airport is a key element in our continuous pursuit of quality,” said Julian Jäger. “The whole retail area in this part of the airport is being extensively overhauled as we speak, and the new and expanded Heinemann Duty Free shop is a major milestone in that process. In this spacious zone, passengers will encounter a comprehensive selection of retail outlets offering the well-known international brands and popular local labels. They’ll come away with a strong impression of the new quality of shopping at Vienna Airport. With more new shops and restaurants set to open over the coming weeks and months, we are confident of our ability to offer guests a top quality travel experience at Vienna Airport,” he concludes, looking ahead.

Bigger shop, wider range

The original Heinemann Duty Free shop has been fully remodelled, with patterns and characteristic colours derived from the works of Gustav Klimt now adorning the walls and inspiring ceiling panels of white, orange, gold and black that appear to float as well as black and gold lamps.

The selections of perfumes, cosmetics, confectionery and spirits have expanded significantly. New to the range are fashionable leather goods, including handbags, wallets and belts from international lifestyle brands such as Liebeskind, Guess, Coccinelle, MyWalit and Aigner. Sunglasses, jewellery and watches have also been added to the extended assortment of exclusive accessories. Another highlight is a 30-square-metre shop-in-shop for the Montblanc brand featuring superior writing instruments and accessories. Elsewhere Heinemann Duty Free will use its Heinemann’s Choice promotional spaces to surprise passengers regularly with exclusives and products they would not normally expect to find at an airport.

To showcase Austrian specialities, Heinemann has reproduced the mood of Vienna’s famous Naschmarkt with elements such as the characteristic wooden crates. In this part of the store travellers can pick up a piece of Austria to enjoy at home. Regional wines and schnapps varieties, Mozartkugeln chocolates and original Sacher cake from the Hotel Sacher – popular the world over as a personal souvenir or gift – are all available.

Full service for air passengers

Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com; their purchases will be readied for pick-up and payment in passing at the shop service counter. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.

For more information, please visit: http://www.heinemann-dutyfree.com/wien_de

Fishing for birds: Heinemann Duty Free Oslo and Fazer present interactive Angry Birds promotion

Sandcastles, blue water, colourful fish – and hordes of Angry Birds! Right on time for the start of the summer, Heinemann Duty Free Oslo and leading Finnish confectioner Fazer present an interactive promotion at Oslo Airport which will be a particularly big hit with families on their holidays.

The month of June sees the Heinemann Duty Free shop in the departures area greet passengers with an exciting beach-themed installation. Display units reminiscent of sandcastles present Fazer fruit gums and chocolate featuring cult Angry Birds designs. Shoppers who buy three products get one Angry Birds bubble-blowing toy free. Children will also love a number of other fun features, for example a near realistic animation of fishes swimming in water displayed on the floor using a digital projector provided by Vertigo Systems. If it makes them want to go fishing straight away – no problem. But they’ll have to fish for birds, not fish! A large glass container gives amateur anglers the chance to grab a fishing rod and try to catch fluffy Angry Birds. Those who manage to hook a few will receive a sweet reward from Fazer.

“This is the third summer in a row that we have used an Angry Birds promotion at the Heinemann Duty Free shop in the departures area at Oslo Airport. We are extremely pleased with both the summer promotion results achieved over the last few years and the seamless cooperation with Heinemann”, enthuses Juha Ovaska, Head of Fazer International. “We have an active promotional calendar with Heinemann. This kind of in-store promotion not only makes a key contribution to boosting sales, but also benefits our brand in terms of its image. It brings it even closer to consumers. After a tremendously succesful launch of the Fazer Angry Birds range in our core markets in 2012, we have seen new growing business areas emerging constantly. And of course the brand owner of Angry Birds, Rovio, is keeping the brand highly interesting.”

Haakon Fjeld-Hansen, Retail Manager at Heinemann Duty Free, Oslo Airport, adds: “We are delighted to celebrate the new Angry Birds promotion in our Departure Shop. Our key objective is to always create an exciting retail experience, and we therefore invest in innovative and digital solutions for our customers. The concept will be used on various stages in combination with a number of different brands and tailored animations. It not only perfectly reflects our commitment to offering travellers something extraordinary, but also underlines our mutual partnership with Fazer.”

Angry Birds is an action game originally designed for the iPhone by Finnish developer Rovio Entertainment Ltd. in December 2009. It is now available to play on all operating systems and many electronic devices, making it one of the most popular games worldwide. Fazer products featuring the Angry Birds design are amongst the top-selling items in the confectionery segment at Heinemann Duty Free Oslo.

Convenient anytime, anywhere ordering option for air travellers: Heinemann Duty Free launches new mobile “Home Delivery” service in Germany

Innovative and customer-oriented: Gebr. Heinemann, one of the top three players on the global travel retail market, has expanded its service portfolio to include a new “Home Delivery” service. Whether on the internet or in person at their airport’s Heinemann Duty Free shop, from now on travellers can order items and enjoy the convenience of having them delivered to their doorstep.

This gives passengers excellent flexibility: They get to decide not only whether to buy in-store or order online, but also where their items are sent to – saving time and making the shopping process even smoother. Heinemann’s Home Delivery service positions it amongst the pioneers of the travel retail market. The company’s new web shop –www.heinemann-shop.com – is optimized for all devices, ensuring ease of ordering for PC, smartphone and tablet users alike. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address.

“We’ve road-tested a delivery service in Hamburg over the last one-and-a-half years, and the take-up amongst our customers has been very good” says Raoul Spanger, Managing Director for Retail at Gebr. Heinemann. In addition to the new arrival, Heinemann has also long offered a web-based pre-ordering service which allows customers to place orders on www.heinemann-dutyfree.com before their journey and collect their items from an in-shop service point. As Raoul Spanger points out: “It was a logical move to merge the two together and offer travellers the option to order conveniently online and have items delivered directly to their homes. Gebr. Heinemann’s core business remains the bricks-and-mortar travel retail market, but that now also involves giving our customers the usual outstanding level of service quality whenever they want it. That is why we decided to supplement our bricks-and-mortar outlets at airports with the option to order online.”

This approach makes an important contribution to customer satisfaction in the digital age. The tried-and-trusted pre-ordering service – which enables customers to order in advance and collect their items from an in-store service counter – continues to be available.

The terms & conditions of the new Home Delivery service at a glance:

- Only available to passengers travelling within the EU (point of departure and arrival).
- The delivery address must be in Germany, but does not have to be identical to the billing address.
- The passenger must be at least 18 years old and have a valid email address.

In order to ensure that the person placing the order is a passenger with a valid flight ticket, a flight data check carried out by an external service provider is used to verify if the customer has a ticket valid for air travel within the EU. If the verification result is positive, the customer is permitted to place multiple orders within a period of three months prior to their flight. Orders can be placed as long as the ticket remains valid (i.e. up to and including the date of departure), and may not exceed the stipulated maximum order volumes.

Heinemann Duty Free’s Home Delivery, Pre Order and Pick Up services (in the latter case the customer’s purchases are set aside by Heinemann and made available in-shop shortly before their return flight, thus enabling the customer to pick them up conveniently and securely upon arrival) give customers the same price benefits they enjoy when making a purchase in a Heinemann Duty Free shop at an airport. Home Delivery is currently available for an extensive range of fragrances and cosmetics, wines, Champagnes, spirits, confectionery and specialty food products, with a number of other categories set to be added. Statutory regulations prevent the delivery of cigarettes and tobacco.

In some cases a maximum order volume within a four-week period applies, for example three identical articles from the fragrances and cosmetics segment or 24 bottles of spirits. Confectionery and other products from our range of fine foods can be purchased without restriction. Delivery generally occurs within three working days. Customers can also opt to request a specific delivery date within eight weeks of the date of order placement. The postage and packaging fee of 4.95 Euros does not apply to orders with a value of 50.00 Euros or more. Payment can be made by bank transfer (SEPA) or credit card, and items can be returned within two weeks of purchase using heinemann-shop.com. Popular special offer items from the Heinemann Duty Free product range are also available to order, and discounts gained through the Heinemann & Me customer loyalty programme can be applied. In addition, the Home Delivery service can be combined with the Air Berlin topbonus and Lufthansa Miles & More bonus programmes, with miles earned each time the customer places an order. Miles cannot yet be redeemed when making a purchase.

Full service for air travellers

Heinemann has fundamentally redefined the concept of Travel Value and Duty Free shops, with particular emphasis placed on three key elements. The first is a product range which blends international brands at value-for-money prices with a variety of exciting surprises. The second is a full range of services for the customer. And the third is the enthusiasm that comes with personality: Excellently trained, friendly employees ensure that every traveler enjoys a special airport shopping experience. All air passengers are generally permitted to shop at Heinemann Duty Free, whether their destination is in Germany, the EU or some far-flung corner of the globe. All customers pay the same, value-for-money price.

Press contact:
Gebr. Heinemann
Lara Vitzthum/ Head of Corporate Communications
T: +49 40 3010 2186

Heinemann Duty Free launches exclusive promotion with Fauchon: fresh colourful Macarons from Paris at Frankfurt Airport

Hamburg/Frankfurt,  June 4th 2014 – Gebr. Heinemann teamed up with French luxury food brand Fauchon to offer passengers at Frankfurt airport fresh Macarons from Paris. Fresh Macarons as well as sweet and savoury gourmet products will be presented at Heinemann’s Z-Main Non Schengen Shop until the end of June at a special Fauchon counter.

The Macarons are available in eight delicious flavours: chocolate, vanilla, praline hazelnut, pistachio, raspberry, lemon, caramel and coffee. The sweet and savoury gourmet gift selection, meanwhile, includes a French aperitif set featuring Bordeaux wine, duck foie gras with toast and cheddar crepes.   “For the first time ever, Macarons from Fauchon are available in a German airport and we are very proud and happy to be the first retailer offering them”, says Rüdiger Stelkens, Head of Purchasing LTC at Gebr. Heinemann.

"We work with our partners to create intriguing brand experiences which surprise travelers and the first Macarons Pop Up Counter we have in Frankfurt is a great example of it.”  “We have been working for a long time with Heinemann because they value luxury brands like Fauchon and they are always willing to bring newness to the market“, adds Olivier Morel, Vice President International Fauchon.  

Fine foods: duty free shops with a delicatessen
Premium olive oil, spices, antipasti, seafood, truffles, teas and coffees – with the opening of the new duty free shops in Z-Main in Frankfurt in October 2013, Heinemann is offering travelers an experience that includes an upscale delicatessen with fine foods that make perfect gifts. The company is thus placing its faith in culinary delights from around the globe. Many of the top quality products are sourced from Italy, Spain and France, countries where luxury and quality are big sellers. The traditional French company Fauchon is one of three main brands which is given pride of place in the shop. “In partnership with Fauchon we have developed special gift-style packages and sets for passengers which delight our customers and are highly appreciated”, adds Stelkens.  

Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.

About Fauchon
Founded in 1886 in Paris, Fauchon has 50 points of sale in airports in 15 countries. The multi-specialist brand offers pastry and bakery items, fine grocery goods, confectionery, gifts, chocolate and tea. The travel retail line ranges between 50 and 100 skus with a limited selection of best-sellers and a focus on the fastest rotating items to increase purchase. The company exports to more than 42 countries and 70% of its retail revenues are generated abroad.

Welcome to Sicily: Heinemann Duty Free opens at Catania-Fontanarossa Airport

Hamburg/Catania, 5th May 2014. Heinemann Duty Free is celebrating its premiere at Sicily’s Aeroporto di Catania-Fontanarossa, with two new shops. The Gebr. Heinemann subsidiary Travel Retail Italiana won concessions to run the shops previously operated by Aldeasa early this year. With an extensive renovation and revamp of the Schengen and ‘Extra-Schengen’ (i.e. non-Schengen) zones now complete, travellers can enjoy exclusive shopping in two new Heinemann Duty Free shops prior to take-off. Coming on the heels of its Bologna and Pisa outlets, Heinemann is now represented at three of Italy’s airports.

Passengers passing through Catania – the sixth largest airport in the country – can now choose from a wide range of perfumes, cosmetics, spirits, confectionery and selected accessories from leading international brands at low prices. Heinemann has also integrated its “Regionals Market” concept into the shops, whereby a large chunk of retail space is given over to regional specialities. In this way, the German company picks up the Italian love of fine food and flair for contemporary design: in this “Regionals” zone, the Italian dolce vita is embodied in striking details such as an olive tree between the shelves. Other features typical of Italian markets and fine-dining restaurants around the country have generated a homely Italian ambience in the heart of the airport. Now passengers can discover the unmistakable aromas and tastes of Italy as they wait for a flight – everything from genuine Italian Parmesan and salami to Limoncello, Sicilian wines and the almond and pistachio pastries characteristic of the region. Through the “Regionals Market” concept, Heinemann Duty Free is introducing even more emotion to its shops and creating authentic ranges of goods based on high quality, home-grown products.

“We are pleased to be opening the shops at our third Italian airport in such a short time,” says Raoul Spanger, Executive Director of Retail and Human Resources at Heinemann. “The holiday island of Sicily is a dream destination for travellers, and we offer a range of typically regional specialities and international brands here. Italy remains a highly attractive market for Heinemann Duty Free, and we plan to carry on expanding in the country.”

The Schengen zone store spans 180 square metres, while the shop in the ‘Extra-Schengen’ area (as the non-Schengen area is called in Italian airports) has total retail space of 90 square metres.

“SAC is engaged in a very ambitious investment program for the future of the Catania International Airport”, says Gaetano Mancini, CEO of SAC – Società Aeroporto Catania - the airport management company headquartered in Catania. “Such investments are necessary for the expansion and improvement of infrastructures both in air side and land side. In the meantime, we give attention to every trade opportunity. For this reason our company is proud to have in our airport Heinemann, one of the most important players on the global travel market. Welcome!”

Catania Airport is the biggest airport in Sicily and is one of the major national airports. It's the first airport in Southern Italy for passenger traffic volumes. Catania Airport serves a catchment area of more than 3 million people (more than 60% of Sicily) and 7 provinces in the central-eastern Sicily. The airport, in fact, appears to be the main entrance door of the most important tourist destinations in Sicily, such as Taormina, the Aeolian Islands, Etna, Siracusa, Ragusa and Agrigento.

Main statistic data year 2013: 6.400.127 pax and 54.406 aircraft movements. This year starts (January, February and March) with a +11% in terms of passengers and +10% in terms of movements. Ryanair, easyJet, Air Berlin, AirOne, Vueling and Turkish Airlines are investing on Catania airport. A total of 8 new unserved destinations has been open (Madrid, Heindhoven, Marseille, Manchester, London Luton, Lyon, Prague and Istanbul). Also the Charter segment, which is known as a prime indicator of flows and trends in tourism, is increasing.

Full service for air passengers Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.

Press contact:
Gebr. Heinemann Lara Vitzthum, Head of Corporate Communications
T: +49 40 3010 2186
L_vitzthum@gebr-heinemann.de

Catania International Airport Carlo Lo Re,
press officer T: +39 333 4739227
Carlo.lore@usa.net

New corporate web site for Gebr. Heinemann: time-honoured company presents modern face on the world wide web

Technical far-sightedness and a focus on the future need not be the sole preserve of start-ups; tradition-conscious companies can also be progressive, as Gebr. Heinemann is proving. The trading firm has just launched its contemporary new corporate web site at www.gebr-heinemann.de.

Heinemann online: new design and functions, greater transparency and clarity

Given that the Internet is firmly established as a dominant media outlet, those seeking success in the age of digital networking face particular challenges. Gebr. Heinemann, however, has effortlessly negotiated the tricky balancing act between respect for tradition and capacity for innovation, as the company’s new web site clearly illustrates. “We set out to appeal equally to new clients, business partners, job applicants and journalists with interesting content on the company’s history and new developments, and remained faithful to ourselves in the process,” explains Lara Vitzthum, Head of Corporate Communications at Gebr. Heinemann. Thanks to the visual design, content and technical features of the new web site, Gebr. Heinemann comes across as a modern organisation on all fronts. The site also takes account of rising Internet usage via mobile devices like smartphones and tablets through ‘responsive design’, whereby content is flexibly adapted to the screens of different user devices.

The site itself has two main content areas. The first is the corporate portal, which provides general facts about the company; here visitors will find useful information on Gebr. Heinemann’s history, philosophy and fields of activity. The second area of the new site is the careers portal, which is aimed at all those aiming to be part of the Heinemann family. One convenient feature of the careers portal for candidates is the SAP-based e-recruiting system, which makes the application process faster and easier, and even supports mobile job searches. A separate media zone where pictures and brochures can be downloaded completes the new Internet site.

Inspiring people means reinventing yourself
To inspire others, you have to keep on reinventing yourself – that goes for Internet users and customer relations alike. With this in mind, Gebr. Heinemann – the company now overseen by the fourth generation of the Heinemann family – has been a source of inspiration for decades with exceptional offers and outstanding ideas. The new web site is just the most recent example of how effectively and consistently the company has responded to changing trends and requirements throughout its 135-year history. Thanks to the efforts of its retail and distribution business areas, Gebr. Heinemann – the only family-run business among the global players – not only leads the European market, but on a world-wide scale ranks in the top three companies in the sector. Those responsible have always managed to preserve the unique culture and identity of the family-run firm while adapting it to the needs of an ever-evolving market. Flexibility and a sense of responsibility coupled with long-standing partnerships based on trust, a healthy measure of self-assurance and scope for individuality are just some of the traditional values that have brought success to Gebr. Heinemann over so many years.

A passion for trading
Today, travellers can shop in some 230 Heinemann Duty Free and Travel Value shops as well as licensed brand-label stores and concept shops at international airports and boutique stores on cruise liners and ferries. Gebr. Heinemann attracted more than 30 million retail customers in 2013, and its distribution division has been equally successful: around the globe, more than a thousand clients in 100-plus countries now rely on the distribution and advisory expertise of a trading specialist which sets great store by a tailored approach to product range definition. Overall, the Gebr. Heinemann product portfolio comprises 1,500 international brands, ranging across cosmetics and tobacco goods to wines, spirits, fashion items and accessories. What’s more, the selection is growing all the time. At present, some 5,500 employees around the world are contributing to the Gebr. Heinemann success story. The company maintains 66 subsidiaries and holding companies in 33 countries. In 2012 it generated total turnover of 2.4 billion euros.

Bigger and better: modernised Heinemann Duty Free shop reopens at Cologne Bonn Airport

Hamburg/Cologne, 17th April 2014 – The Heinemann Duty Free shop at Terminal 1 of Cologne Bonn Airport has presented an expansive facelift to shoppers. The modernised walk-through shop, where three separate zones have been combined into a single retail space as part of the refurbishment programme, is situated just after the main security checks.

The shop now aims to surprise air travellers with even more branded international goods at low prices coupled with innovative services. To give one example, free make-up consultations – including quick make-up sessions – are offered to women in a special Make Up Corner; elsewhere selected spirits can be sampled shortly before take-off at the spacious Tasting Bar.

Following the 230-square-metre expansion, the shop has unveiled a contemporary store planning concept that promises maximum clarity, special promotional spaces for surprising new products and ranges and even greater savings for customers. One international first is the new, 90-square-metre 'shop in shop' specially developed for Heinemann to showcase 4711, a traditional German Eau de Cologne. The design of the special shop reproduces the brand's blue and gold colour scheme. Travellers can now browse all 4711 products on large white display units in a modern environment: the original 4711 Echt Kölnisch Wasser scent, 4711 Acqua Colonia with natural essences, 4711 Nouveau Cologne and new 4711 Wunder Wasser.

“Today we are delighted to be opening our redesigned shop with the management team of Cologne Bonn Airport, our partner of many years. This airport is the birthplace of our airport retail business. After all, this is where we took a chance on Duty Free retail in 1969, a new business area to us at the time,” reveals Gunnar Heinemann, owner of Gebr. Heinemann. As airport CEO Michael Garvens adds, “With its walk-through concept, this bigger, brighter, modernised Duty Free shop is a flagship for Terminal 1. The area that stages the world renowned 4711 Eau de Cologne is a special treat – its design combines the traditions of Cologne with the zeitgeist spirit.”

Full service for air passengers

All travellers are welcome to shop at Heinemann Duty Free, whether flying internally to another city in Germany, to a European airport or long-haul to a distant continent – and all shoppers pay the same low prices. Several special services are also available to make the shopping experience even more enjoyable. Passengers who would prefer to leave their purchases behind and travel with less carry-on baggage, for example, can take advantage of a pick-up service on EU flights: purchases are stored by Heinemann and deposited just before the return journey for convenient and secure collection. It is also possible to place orders online before leaving home by visiting www.heinemann-dutyfree.com.
Approachable, highly skilled staff bring the brand to life and make sure shopping at the airport is always a special occasion.

Press contact:
Gebr. Heinemann
Lara Vitzthum, Head of Corporate Communications
T: +49 40 3010 2186
L_vitzthum@gebr-heinemann.de
www.gebr-heinemann.de

Cologne Bonn Airport
Walter Römer, Head of Corporate Communications & Spokesman
T: + 49 (0)2203 402 440
walter.roemer@koeln-bonn-airport.de
www.koeln-bonn-airport.de

Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the three most important players on the global travel retail market. The Hamburg family-owned business supplies over 1,000 customers in over 100 countries. As far as the retail trade is concerned, Gebr. Heinemann is active at no less than 61 airports in 27 countries where it operates 230 Heinemann Duty Free & Travel Value shops, Concept shops and boutiques for internationally renowned brands. The company also runs boutiques on cruise liners and border shops. Since 1879, Heinemann has had its headquarters in what is now the HafenCity area of Hamburg. The company is managed by cousins Claus and Gunnar Heinemann, who represent the fourth generation of the Heinemann family. Gebr. Heinemann achieved consolidated group turnover of €2.4 billion in 2012.

Tax Free by Heinemann and Waldemar Behn bring the après-ski mood to Copenhagen Airport with DANZKA Vodka and Dooley’s

You don’t need a mountain backdrop or powdery snow to recreate that après-ski mood – and only the drinks need to be chilled.

For the entire month of March, the largest of the six Heinemann Tax Free shops at Copenhagen Airport will be staging an exclusive promotion themed on skiing and other winter pleasures in partnership with Waldemar Behn, producer of unique spirits.

Travellers visiting the elegant DANZKA Vodka bar, which is situated in a large promotional area, will be invited to sample various types of the premium vodka – either neat or mixed with flavours ranging from grapefruit to cranberry. In fact all six varieties of the vodka (which is a Danish heritage) are included in the Heinemann Tax Free product range. Its unmistakable aluminium bottle is a Danish design-icon and is by the way not only made for fast cooling, but also lends itself to secure and light travel. What’s more, passengers can look forward to one of the world’s most awarded cream liqueurs: Dooley’s Original Toffee Cream Liqueur. The vodka-based cream, which blends Belgian toffee with Dutch cream, is best enjoyed neat or on the rocks; it’s also an insiders’ tip among cocktail aficionados. Because of its low fat content, Dooley’s makes an excellent basis for sophisticated cocktails and other long drinks.

Throughout the campaign period, customers purchasing a bottle of DANZKA Vodka or Dooley’s will also receive a free gift in the form of a pocket-sized bottle. Meanwhile keen skiers – and newcomers to the sport who’d like to experience the feeling of strapping on skis – can tackle a virtual piste thanks to an in-store ski simulator. The best skiers will be in with a chance of winning a high quality, hand-filled quilted jacket by Yeti. The specialist producer from Görlitz (Germany) showcases more outdoor style in the Brand Box, which belongs to the Heinemann Tax Free shop. The Brand Box is transformed into a pop-up store during March.
 
Full service for all air passengers

In April 2013, six innovatively remodelled and redesigned Tax Free shops operated by Gebr. Heinemann Retail ApS, a subsidiary of Hamburg-based Gebr. Heinemann, opened their doors at Copenhagen Airport. As well as leading international brands at attractive prices, all stores feature a clear layout and special promotional spaces for surprising new products and ranges. Heinemann and Copenhagen Airport conduct regular reviews to confirm passengers save cash on their purchases. In the Tax Free shop, all perfumes and cosmetics in the regular range are offered at a guaranteed 20 percent discount on normal High Street prices in Denmark.

Gebr. Heinemann and Copenhagen Airport are also hoping their excellent service will be equally popular with shoppers. Passengers departing from Copenhagen can place orders online before leaving home by visiting www.taxfree.dk; their purchases will be ready for pick-up and payment – practically in passing – at the Tax Free shop. The chance to shop on the way to the gate saves passengers valuable time.

Press Contacts:

Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
Phone.: +49 40 3010 2186

Gebr. Heinemann Retail ApS
Sören Borch
Retail Manager
Mobile: +45 2788 5232 

Waldemar Behn GmbH
Gabriele Knigge
Brand Manager
Phone. + 49 4351 479-156
knigge@behn.de

Media Information / Press Conference February 5th 2014

Figures 2013 and Outlook on 2014

  • In 2013 Gebr. Heinemann’s worldwide growth in turnover was 2 percent. For 2014 the company expects a growth in turnover of approx. 6 percent.
  • We are strong, confident and proactive. We register a market share of 16 percent in the European duty free market.
  • In 2013 Gebr. Heinemann directly managed a worldwide retail turnover of 2.4 billion Euros. Our turnoverin wholesale was 800 million Euros. As a result of this, Gebr. Heinemann is Europe’s No 1 in buying power.
  • The company is devoting 100 million Euros to expansion plans in 2014.

 Retail and Market Strategies

  • Gebr. Heinemann’s top three markets are Norway (575 million Euros), Turkey (545 million Euros) and Germany (400 million Euros).
  • Gebr. Heinemann will grow in Asia and the USA – acquisitions may come with organic growth.
  • We are at the moment participating in a tender in Egypt.
  • We have opened a sales office in Abu Dhabi, because we want to have a local presence in order to gain business in important markets.
  • Gebr. Heinemann brings modern technology and e-commerce to airports. Potentially, additional turnover outside the shops is to the advantage of the landlords. Currently, participation models are being developed.
  • 80 percent of Gebr. Heinemann’s entire retail turnover is secured until (or beyond) 2020 through long-term concessions.
  • Further goals for 2020 are growth in retail surface area from 70,000 square metres today to 100,000 square metres and a development of Gebr. Heinemann’s airport concessions portfolio from 61 concessions today to 90 concessions.

 Wholesale and Services

  • As a wholesaler we are Europe’s No 1 in the duty free industry with a clear market focus. 
  • We are the only company which has bespoke sales terms for each channel or region. We know our customers’ needs.
  • Wholesale at Gebr. Heinemann is more than just delivering products from A to B. We make a lasting contribution to the long-term success of our partners.
  • From tender to logistics – we set standards in service for our customers.
  • We have a growth strategy for each segment – biggest growth is expected for airports in RUS/CIS and Africa as well as ferries, airlines and border shops.
  • We can now offer our customers a global solution with our companies Heinemann Asia Pacific and Heinemann Americas.

A Family-owned Company

  • Gebr. Heinemann’s fifth generation: Max Heinemann has recently taken over the position of CEO of Heinemann Asia Pacific in Singapore.
  • Gebr. Heinemann will stay family-owned and family-run in the future.

An exclusive world premiere at Heinemann Duty Free: the new men’s fragrance BOSS BOTTLED. UNLIMITED comes to Frankfurt Airport

BOSS BOTTLED. UNLIMITED, the new men’s fragrance, is celebrating its world premiere exclusively at Heinemann Duty Free. Throughout December, the new scent was on sale at just one place in the world: the Heinemann Duty Free shop at Frankfurt Airport.

Here and only here have been air travellers be able to buy the exclusive product, three months before its official launch. Since 1st January, BOSS BOTTLED. UNLIMITED is rolled out to all other Heinemann Duty Free outlets and the Heinemann Tax Free shop in Copenhagen as well as Istanbul and Riga airports. The new fragrance for men will then be available in the usual High Street and travel retail outlets from March 2014. Heinemann will sell the 100ml bottle of the scent for 67 euros. This special edition will only be available till late fall globally.

BOSS BOTTLED. UNLIMITED – follows the drive for success of the enduring classic BOSS BOTTLED, breaking boundaries and boldly reinventing the masculine fougere with a unique combination of invigorating green notes. The energizing mint is supported by enduring evergreen cistus and tempered by aromatic masculine woods that underline the Boss man’s uncompromising drive. Invigorating, uncompromising and enduring energy that radiates aromatic masculinity – an ideal and exclusive Christmas gift.

In the words of Kay Spanger, Executive Director of Purchasing and Logistics at Gebr. Heinemann, “We are delighted that our shops can celebrate the world premiere of this brand-new scent with our long-standing partner and supplier Procter & Gamble. Presenting BOSS BOTTLED. UNLIMITED at Heinemann Duty Free a full three months before its official launch is a perfect illustration of our commitment to offering customers something out of the ordinary.”

One major highlight of the exclusive promotion in Frankfurt will be a prize draw, in which passengers will have the chance to win a trip for two to the BOSS flagship store in Paris, including flights, accommodation and shopping vouchers worth 200 euros.
 
Even better value for Heinemann & Me members
During December, members of the Heinemann & Me customer incentive scheme will save 20 percent on every purchase of the new Boss fragrance. To take advantage of this unique opportunity to acquire BOSS BOTTLED. UNLIMITED as a very special Christmas present – before the rest of the world can do so – shoppers simply need to register via www.heinemann-dutyfree.com/hme or the Heinemann & Me Smartphone app. As an added incentive, each purchaser will receive a free 50ml bottle of BOSS BOTTLED. SPORT After Shave Balm.

Great service for frequent flyers and air passengers
In its branding concept and its ability to offer the big international names at low prices, Heinemann promises travellers an exciting Duty Free shopping experience where there’s always something new and surprising to discover. Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Heinemann Duty Free is aiming to establish its brand in the minds of customers with some innovative services. Passengers may, for example, pre-order items online before leaving home by visiting www.heinemann-dutyfree; their purchases will then be readied for pick-up and payment in passing at the shop service counter. The chance to shop at Heinemann Duty Free on the way to the gate saves passengers valuable time. Approachable, highly skilled staff bring the brand to life and make sure shopping at the airport is always a special experience – and this builds the trust of customers in the Heinemann brand.

2013 

20 years at Hamburg Airport

The size of the shop has changed, as have the decor and design. But affordable perfumes, spirits, tobacco products and much more? That hasn't changed at all. And now Gebr. Heinemann is celebrating the 20th birthday of its Duty Free Shop at Hamburg Airport. The family-owned company opened its first shop on 1 November, 1993, at the same time as Terminal 2 (called “Terminal 4” back then) was opened. Today, Gebr. Heinemann has 156 employees in Hamburg and operates two Heinemann Duty Free Shops, a Destination Hamburg Shop with modern Hamburg souvenirs and three boutiques for exclusive brands. 

“We congratulate Gebr. Heinemann on their Hamburg Airport birthday today. The company makes travel into a great experience for our passengers. For many of them, a stroll through the attractive Duty Free Shops is a real highlight before they even board their flight,” says Michael Eggenschwiler, CEO of Hamburg Airport. “Gebr. Heinemann is an important and loyal business partner for the airport. Together, we have expanded the ‘Duty Free’ business over recent years, especially since the Airport Plaza opened, to make it an important pillar of our operations.”

“We are proud of the established, successful cooperation with Hamburg Airport,” explain Gunnar and Claus Heinemann, proprietors of the Gebr. Heinemann family business. “We both fly a lot, of course, and we are always delighted with the short walking distances and the good service here at our home airport. Hamburg Airport is an outstanding “display window” for Gebr. Heinemann. Many of the partners, suppliers and customers who visit us land here. They can experience our Heinemann Duty Free Shops first-hand. ”

Gebr. Heinemann at Hamburg Airport Gebr. Heinemann was active at Hamburg Airport even before the company opened its first shop here. In 1960, when Duty Free at Hamburg Airport was just beginning, Gebr. Heinemann supplied the products. In those days, they were kept behind the counter. 2008 was another milestone in the cooperation between Hamburg Airport and Gebr. Heinemann: for the opening of the Airport Plaza, the company presented its new retail brand to the world, along with a new shop concept and a 1,400 m2 flagship store. Since then, all of the company’s own shops at airports are known as Heinemann Duty Free. The flagship store in the Airport Plaza is very popular, with almost 650,000 passengers shopping there each year.

Success at Kiev Airport and New Joint Venture for Sheremetyevo

Two new engagements at the airports in Kiev and Moscow Sheremetyevo are to bring Gebr. Heinemann’s Eastern business to a new level. The Russian/CIS market, as one of the fastest growing markets of Gebr. Heinemann, capitalises on the trend from Russian travellers’ desire for luxury fashion and accessories.

Gebr. Heinemann strategically successful at Kiev Airport

Kiev Boryspol Airport has recently announced that it will, in cooperation with Gebr. Heinemann, take over the operational responsibility of all commercial space in the new Terminals D and B. As a first step, two shops have already opened in Terminal D on October 19th, the remaining shops will follow within the next months. Gebr. Heinemann already operates duty free shops at the old Terminal F.

“We are very happy and delighted about this future long term partnership and aiming to bring the duty free shopping environment of the Airport Boryspol to a very high level worldwide,” states Pierre Viarnaud, Director Russia & CIS at Gebr Heinemann. “We will present major brands and great services to the passengers, as we already do in Terminal F. We are looking forward to the future cooperation and further developments in Kiev Boryspol.”

Gebr. Heinemann and TPS AVIA Holding start Joint Venture at Airport Moscow-Sheremetyevo

Gebr. Heinemann has reached an agreement with TPS AVIA Holding to form a joint venture that will operate duty free shops at Sheremetyevo Airport. The operating company “Imperial Duty Free” has been registered and will open its first duty free shops in Terminal D and E within the next few months. Both joint venture partners, TPS AVIA Holding and Gebr. Heinemann (the latter will be responsible for operations and supplies) are looking forward to starting the business.

„We are seeing great potential for the duty free business at Sheremetyevo Airport,” says Bernhard Schlafstein, Area Manager Russia/CIS at Gebr Heinemann. “TPS AVIA Holding is an important strategic partner for us. They offer a lot of experience on the Russian market and have huge know-how about the airport.”

Sheremetyevo International Airport was named Europe’s Best Airport by ACI based on the results of the international research program ASQ (Airport Service Quality). Passenger traffic numbers in Sheremetyevo amounted to 30 million people in 2013. According to analysts, it will reach 60 million passengers by 2030. 

TPS AVIA Holding belongs to the TPS Group whose main business is construction, management of infrastructure facilities and commercial real estate. Co-owners of TPS AVIA Holding are Russian businessmen A. Rothenberg, A. Ponomarenko and A. Skorobogatko. 

Companies controlled by TPS AVIA Holding are already doing business at Sheremetyevo. They provide services for car parking, cargo handling, VIP-passenger services and placement of advertising.

In October 2013, TPS AVIA Holding won the competition for the selection of partner (investor) for the Sheremetyevo International Airport’s Northern Terminal Complex development project. TPS AVIA Holding will invest more than US$ 600 million of its own funds in the construction of a new passenger terminal, construction of an underground tunnel, development of a cargo terminal and the construction of a new refueling complex.

Gebr. Heinemann is one of the leading travel retailers and suppliers in the world and market leader in Russia, where the company operates duty free shops at Moscow-Sheremetyevo, Moscow -Domodedovo and St. Petersburg and will expand to Vnukovo and Novosibirsk within the coming months.

Champagne meets fashion: Heinemann opens exclusive Veuve Clicquot fashion Atelier in Copenhagen’s Tax Free shop

Between mid-October and the end of November, the Heinemann Tax Free shop at Copenhagen Airport will be transforming its ‘Brand Box’ into a unique Veuve Clicquot fashion Atelier. Adorned with sundry sewing equipment – just like a fashion designer’s Atelier – the promotional space will radiate the characteristic colours of the Veuve Clicquot yellow label. Its inspiration is the creative ambiance of Parisian fashion with a “so Clicquot” twist.

Fashionably Clicquot: from Brand Box to design studio In a close collaboration between Heinemann, Veuve Clicquot and Danish designer Ole Yde, the special pop-up fashion Atelier is now featuring the latest limited edition of the brand’s champagne in a promotion dubbed ‘Fashionably Clicquot’. Every bottle is sold in a cooler that mimics the artful swish of a skirt. Fashionably Clicquot  brings a hint of exclusivity to the stopover and will be the perfect fashion accessory for any international traveller.

“We are delighted to be implementing this extraordinary concept with our long-standing partner Moet Hennessy. The studio theme is an idea that inspired us,” says Rüdiger Stelkens, Gebr. Heinemann’s Head of Purchasing (Liquor, Tobacco and Confectionery). “Our aim is to keep on surprising customers with unusual campaigns and products, and we’re achieving that with the new concept in Copenhagen.” The Brand Box – a space dedicated to exhibitions and promotions at the entrance to the modern store – enables selected top brands to showcase their products for up to three months.

The fashion Atelier is a one-of-a-kind collaboration between Heinemann, Veuve Clicquot and the Danish designer Ole Yde, who will be exhibiting two of his dress creations in support of the campaign. Throughout the promotion, customers visiting the Heinemann Tax Free shop will have the chance to win one of these dresses. YDE is an exclusive off-the-peg label from Copenhagen producing elegant yet playful fashion creations. The dresses on show have already caused a splash at Copenhagen Fashion Week.

Full service for all air passengers This April, six innovatively remodelled and redesigned Tax Free shops operated by Gebr. Heinemann Retail ApS, a subsidiary of Hamburg-based Gebr. Heinemann, opened their doors at Copenhagen Airport. As well as leading international brands at attractive prices, all stores feature a clear layout and special promotional spaces for surprising new products and ranges. Heinemann and Copenhagen Airport conduct regular reviews to confirm passengers save cash on their purchases. In the Tax Free shop, all perfumes and cosmetics in the regular range are offered at a guaranteed 20 percent discount on normal High Street prices in Denmark.

Gebr. Heinemann and Copenhagen Airport are also hoping their excellent service will be equally popular with shoppers. Passengers departing from Copenhagen can place orders online before leaving home by visiting www.taxfree.dk; their purchases will be ready for pick-up and payment – practically in passing – at the Tax Free shop. The chance to shop on the way to the gate saves passengers valuable time.

‘Magical Asia’ comes to Frankfurt Airport: Heinemann Duty Free surprises shoppers with Shanghai Tang and other Asian delights

A distinctly Asian flavour will envelop the Heinemann Duty Free shop in Terminal 1 of Frankfurt Airport from early March to 3rd May 2013. In keeping with the ‘Magical Asia’ theme, the travel retailer is presenting exclusive products from around the Asian region on a special promotional stage. These will include highlighted goods from the classy Shanghai Tang brand, fragrances from Issey Miyake and popular children’s articles by Hello Kitty. What makes this promotion so special is the fact that Gebr. Heinemann, in partnership with Shanghai Tang, is the only retailer in Germany to operate an outlet for the luxury Chinese brand – the boutique is located in transit area B of Terminal 1. Heinemann is also the only supplier in Europe to stock the brand at an airport.

Shanghai Tang and Issey Miyake: unique products for men and women

The Shanghai Tang brand is all about exceptional style and design for both men and women. Colourful patterned shirts, dresses and sarongs are sure to bring spring a little closer for women. What’s more the high-quality, Asian inspired accessories on the Heinemann promotional stage will complete any outfit; these include Shanghai Tang purses and clutch bags in a range of colours (some featuring the brand’s characteristic star) together with large, matching bracelets to lend an exotic air to the springlike image. Men can also pick up vibrant shirts with exciting accessories: double-sided scarves in pashmina, cashmere and silk, embroidered with symbols for luck and success, provide an invigorating contrast to winter outfits as spring approaches. To enhance the spring wardrobe, Heinemann is also featuring refreshing scents for men and women: the flowery new Pleats Please for her and L’Eau d’Issey pour Homme for him are both created by Issey Miyake.

Exotic tastes, superior products

The oriental influence is also reflected in the spirits on Heinemann Duty Free’s Asian stage, with new Bombay Sapphire East fitting the bill perfectly: exotic aromas of Thai lemon grass and spicy black pepper complement the savoury nose of juniper. Looking for a special gift for those back home? Fruity Pommery Cuvée Louise in an elegant Shanghai Tang bag will enrich anyone’s wine collection.

Hello Kitty appeals to kids

Hello Kitty is the best-selling character appearing on countless products – and needless to say, Heinemann has not overlooked the Japanese kitten. Items starring the Hello Kitty design are sure to brighten time spent waiting to board for the youngest travellers.

Heinemann Duty Free comes to Italy: Exclusive products of well-known brands at low prices land at Bologna Airport

Shortly before taking off from G. Marconi Di Bologna Airport, passengers can now pick up some great value goods from the large new Duty Free shop. Not only has the shop been expanded massively as part of ongoing renovation work at the airport Italy's first Gebr. Heinemann brand shop has also been renamed Heinemann Duty Free. At 650m², the shop is now five and a half times bigger than before.
 
For travellers passing through Bologna, the opening of the shop means a bigger choice of perfumes, cosmetics, spirits, confectionery and accessories, all from leading international brands, and all at low prices. Heinemann has also devoted a large proportion of floor space to its new Regionals Market concept. Eye-catching features to bring the Italian dolce vita to life include an olive tree surrounded by blackboard-finish shelves specially decorated by a chalk artist. Air passengers can now enjoy the aromas and tastes of Italy as they await take-off – from real Parmesan and salami to Limoncello, wines and Italian confectionery.
 
At present, a second Duty Free shop is undergoing renovation in the airport’s non-Schengen zone. By the middle of the year the shop will span some 360m², giving it four and a half times more floor space than before the conversion. Both Heinemann Duty Free shops incorporate the modern walk-through layout.
 
Heinemann – one of the top three players on the international travel retail market – has been operating the Duty Free shops in Bologna since March 2011 in partnership with Italian subsidiary Travel Retail Italiana and its 27 employees. Together with the airport, the joint official opening will be celebrated in early May.

Heinemann Duty Free advertising campaign receives Airport Media Award

Heinemann Duty Free won over the Initiative Airport Media jury with a cast of owls, geese and storks – dressed in casual leisurewear and smart business attire – alongside memorably humorous messages highlighting the possibilities and benefits of Duty Free shopping. In December 2012, the Airport Media Award went to Heinemann Duty Free – a winning performance underscored by an online public vote that also put the Hamburg-based Duty Free shop operator in first place.

“Credible, creative, tongue-in-cheek” The Airport Media Award is a monthly award for the best advertising at airports in Germany, Austria and Switzerland. Jury member Peter Gerich, Publishing Director at HORIZONT-Medien, summed up the Heinemann campaign as follows: “The task was to send a clear message to air travellers that anyone with a boarding pass is entitled to shop at Heinemann and thereby save money on High Street prices. The slogans of the ‘frequent flyer’ characters were ideally suited to the brief because they reference air travel in a credible manner while spotlighting the various target groups of Heinemann in a creative yet tongue-in-cheek way.” Heinemann made intelligent and integrated use of media channels, while the recurring themes and standard claim guaranteed recognition value for the campaign. Heinemann Duty Free produced and implemented the campaign in partnership with the agencies Jung von Matt/brand activation, pilot Hamburg and TERRAHE. In the vote, the company outperformed marketing concepts by the likes of Gorenje, Fujitsu and Sixt.

“A big success” “Of course we’re very pleased to have scored a double victory – not only the Airport Media Award itself, but also the public prize. This leaves us in no doubt we put together an eye-catching campaign with the agencies involved. It’s a big success for our company,” said Anja Zettel, Head of Trade Marketing B2C at Gebr. Heinemann.

New Heinemann shop at Budapest Airport features Hungarian specialities and international best-sellers

Spectacular yet traditional Hungarian design takes travellers by surprise
Heinemann has combined traditional handicrafts with modern store planning to create a stunning design for its new shop at Ferenc Liszt International Airport in Budapest. The 140m² shop in Terminal 2A, which was opened at the end of December, is already turning heads at the Hungarian airport. The ceiling, walls and shelves are completely black; half of the shop is devoted to best-selling international spirits and confectionery, while the other half is exclusively given over to regional specialities and souvenirs. In this area, the dark backdrop of the walls will be covered with bright flowers: a pattern based on traditional Kalocsa embroidery and china painting motifs is being added during normal opening hours in January by staff from the Kalocsa porcelain factory. “Thanks to their artwork, we are creating a shop with a uniquely Hungarian design. At the same time, passengers can experience something new and entertaining this January – they will be able to watch the painters at work and see how the pattern slowly spreads throughout the shop,” says Dr Fritz Janach, Retail Manager for Heinemann Duty Free in Budapest. Heinemann is also installing large stylised deer heads decorated with flowers and lamps set in real tree branches to evoke the extensive, wildlife-filled forests of Hungary.

The new Budapest shop is the first in which Heinemann implements its new Regionals Market shop concept. “For Heinemann, Regionals zones are critical elements in terms of giving airport shops an identity,” believes Bébé Branss, Gebr. Heinemann's Director Retail Design. “Wherever we find the right combination of available space and regional products, we bring in a leading architect's office from the town or country in question to develop that part of the store.” Where a shop is not big enough to accommodate an individual design, however, a Regionals Market will be incorporated to showcase the country's typical products. Furnishings adorned with traditional designs will be combined with regional highlights, such as the painted flowers, deer heads and tree lamps in Budapest.
Hungarian salami by Pick and spirits from Budapest-based producer Zwack (most famous for making Unicum) are proving particularly popular with travellers from all corners of the globe. That's according to Retail Manager Dr Fritz Janach, who speaks from his experience of the big Heinemann Duty Free shop in the Budapest SkyCourt: “The new shop will not only stock products from these two local heroes, but also goods such as dried paprika, pálinka, Hungarian porcelain and Szamos marzipan, which is famous over here.”

Heinemann has been running the Duty Free shops at Budapest Airport since 1998. In 2011, the company opened a 1,400m² walk-through shop in the new SkyCourt. The company now has 180 employees at the Hungarian airport.

2012 

Heinemann Duty Free touches down in Russia: Two shops now open in St. Petersburg

Heinemann Duty Free is now present at Pulkovo Airport in St. Petersburg. The first two shops of the German travel retailer in Russia have been open for business since late last year.

The two units comprise 339 m² and 114 m² of shop space respectively, and offer air travellers the opportunity to purchase internationally recognized brands at bargain prices. Whether it is perfumes and cosmetics from Lancôme, spirits from Hennessy or Russian Standard, cigars, other tobacco products or confectionery, Heinemann Duty Free brings a collection of fine products to the airport, which is located around 14 km south of the centre of St. Petersburg and named after the district of Pulkovo.

 “St. Petersburg represents another important step as we continue to establish the Heinemann Duty Free retail brand in all key markets around the world”, explains Claus Heinemann, owner of shop operator Gebr. Heinemann. The company has a wealth of Russian retail experience, with Russia and the CIS amongst Gebr. Heinemann’s three largest sales regions. Its distribution operations supply a large number of Russian airport and border shops, ferry-based outlets, airlines and diplomatic services. As a retailer in its own right, Gebr. Heinemann also operates duty free shops at the Moscow-Domodedovo, Moscow-Sheremetyevo and Kiev (Ukraine) airports in cooperation with local partners

It was in 2009 that Northern Capital Gateway – a project vehicle comprising Frankfurt-based airport operator Fraport AG and its partners – took over the management of St. Petersburg’s airport and awarded a concession contract to Gebr. Heinemann. With the airport serving as the main transport hub in one of Russia’s most popular holiday regions and the Russian air traffic market exhibiting continuous growth, Fraport aims to expand capacity there in the future. Claus Heinemann: “In 2013 there will be a tender process for the new terminal in St. Petersburg, and we hope to make a successful bid once again – particularly as we have identified outstanding potential for growth in both air passenger numbers and the travel retail sector here in Russia.”

For more information, please see www.heinemann-dutyfree.com.

Shiny new A-Plus terminal area has large selection of shops / New Heinemann Duty Free shops at Frankfurt Airport

Passengers can now shop at low prices just before take-off thanks to four new duty free shops in the A-Plus terminal area of Frankfurt Airport. Two Heinemann Duty Free shops in the retail areas of the Schengen and non-Schengen zones each span more than 2,000 square metres – and both will set new standards. Heinemann, which also runs duty free stores in the existing terminals, has unveiled a greater range of low-priced perfumes, cosmetics, spirits, confectionery and accessories by leading international brands. Another two 500-square-metre duty free shops have also opened along with a Hermès fashion outlet.

For Fraport AG, the owner and manager of Frankfurt Airport, the inauguration of the new Pier A-Plus represents a milestone in the development of retailing space. “We are looking forward to continuing the trustful and successful cooperation shared with Heinemann over some 40 years in one Fraport’s most important business areas. This extensive cooperation that also started in the early planning phase of Pier A-Plus will pay off for our customers. They will benefit from innovative concepts, attractive shop design, new service offers and friendly staff. We are pleased to have such an experienced and competent Airport Retailing partner like Heinemann – dedicated to continuously developing Duty Free and Travel Value shopping concepts for high-level customer satisfaction,” says Karl-Heinz Dietrich, Fraport AG’s executive vice-president for retail and real estate. Heinemann has taken on 140 new staff to work in the new stores. “We want to give customers outstanding service – and the best way to do that is through very well trained staff”, says company owner Gunnar Heinemann. “As far as we’re concerned, service includes advising our customers in their own language. That’s why the 880 employees we have here in Frankfurt represent more than 45 different nationalities.”Heinemann has invested a total of €13 million in the new shops, which the company hopes will raise turnover by 19 percent on the basis of the expanded range of goods. In 2011, Heinemann generated turnover of approximately €228 million through its duty free shops and fashion label boutiques in the existing terminals. “The floor space of the shops in the new A-Plus terminal area is the largest we’ve ever managed at an airport terminal”, reveals Gunnar Heinemann. “This opens up new dimensions for us.”Fine foods: duty free shops with a delicatessenPremium olive oil, spices, antipasti, seafood, truffles, teas and coffees – with the opening of the new duty free shops, Heinemann is offering travellers an experience that includes an upscale delicatessen with fine foods that make perfect gifts. The company is thus placing its faith in culinary delights from around the globe. Many of the top quality products are sourced from Italy, Spain and France, countries where luxury and quality are big sellers. Other highlights in the range come from farther afield, such as nougat from South Africa and macadamia nuts from Australia. Three main brands will be given pride of place in the shop: the two traditional French businesses Fauchon and Hédiard (dating back to 1886 and 1854 respectively) and Fortnum & Mason of London, which was established in 1707 and continues to supply Queen Elizabeth II with delicacies as the holder of various royal warrants of appointment. In partnership with these suppliers Heinemann has developed special gift-style packages and sets for passengers. Graft architect’s office designs regional speciality zones With over 11 million hectares of forest, Germany is one of Europe’s most densely wooded countries – and a number of highly unusual trees have taken root in the Heinemann Duty Free shops in Frankfurt. For the ‘Made in Germany’ regional speciality areas, internationally renowned architects Graft came up with a forest-themed installation: dynamic tree sculptures comprising stacked layers of oak rise up in the middle of the shops, catching the eye of shoppers. With this modern reading of a forest, Graft has created an open and flowing space, a clearing in which to pause for a while amid the hustle and bustle of the airport. This is also the place for travellers to pick up a slice of Germany to take home. Blue Nun Eiswein, made from German Riesling grapes, is particularly popular with Asian shoppers. Those in search of a classic in new packaging may wish to investigate Underberg in a special gift tin, while food items such as Nuremberg bratwurst may also be purchased for faraway friends and relatives shortly prior to take-off. At all airports, Heinemann collaborates with high profile architects and design offices to produce concepts for its Regionals zones. The result has been a spectacular series of installations that make every Heinemann Duty Free shop distinctive; whichever airport a traveller passes through, shopping is certain to be a unique experience. Top brands, low pricesThe TÜV Rheinland technical inspection authority, whose independent experts regularly review prices, has verified that Heinemann Duty Free customers do save cash on their purchases. They concluded that 90 percent of featured products at Heinemann promise shoppers savings of up to 30 percent on both High Street and online prices. The fact that travellers save money has been confirmed by the TÜV (German Technical Inspection Authority), whose independent team of experts regularly reviews pricing in the shops. The result: 90 percent of Heinemann’s featured products offer the customer savings of up to 30 percent on High Street and Internet prices. Passengers can also check prices online at heinemann-dutyfree.com before travelling.Anyone with a valid boarding pass can shop at Heinemann Duty Free: Whether the flight is domestic, across Europe or to a distant continent, the customer always pays the same price. The only exception is tobacco due to the tax status on the excise stamp. Heinemann’s biggest German location“Frankfurt is the biggest marketplace we have in Germany: we now operate 34 shops as well as a large warehouse in Kelsterbach, and we employ 880 staff. We’re also constructing a state-of-the-art logistics centre in Erlensee, close to Frankfurt. By the end of 2013, we will have 120 employees working there,” confirmed Gunnar Heinemann.

“Great Deals for those who fly” / Heinemann Duty Free launches wide-ranging awareness campaign with the agency Jung von Matt/brand activation

The aim will be to remind air passengers of the attractive savings and in-store advantages available to them while raising the brand profile of Heinemann. Heinemann will thereby make further inroads into the travel retail market while setting a new standard with its brand awareness campaign. The agency responsible for the concept, strategy and implementation will be Jung von Matt/brand activation.
Shopping at the airport: Raising awareness of price benefits and special offers
The core message of all communications is clear: anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every customer pays the same low price regardless of their destination. The only exception to this is tobacco goods.
 
360-degree campaign
 “The campaign is aimed in particular at travellers who either don’t know that duty free shopping offers savings, or don’t take advantage of the prices. These are the people we are inviting to benefit from our attractive range on their travels,” explained Markus Ettlin, Head of Retail Marketing at Heinemann Duty Free, speaking as the campaign geared up for launch. Heinemann will reach out to this target group through posters at airports, communication features at the point of sale, online banners, booking confirmations and in-flight magazines. The message will also be spread via a recently created Heinemann Duty Freefan page on Facebook and the company’s own promotional material (including its monthly newsletters).
 
“Heinemann opted for a campaign based on attention-grabbing content and images. This approach will enable us to convey the benefits of duty free shopping clearly and incisively,” remarked Stephan Giest, Managing Director of JvM/brand activation. “By adopting a strategy that spans the full range of communication channels, we will also create unique brand experiences at every possible point of contact with the customer.”
 
Heinemann Duty Free plans to launch the awareness-raising campaign in October 2012 at numerous sites in Germany and Austria. Further campaigns are planned for 2013.

www.heinemann-dutyfree.com

Heinemann Duty Free opens at new Vienna Airport terminal: 2,000 square metre-plus shopping experience for travellers

It’s take-off time for the new terminal at Vienna International Airport – and for Heinemann Duty Free. Across a retail space of more than 2,000 square metres in the new terminal, Heinemann Duty Free has unveiled four stores along with a Hugo Boss brand shop. Right after the security checks in the departures zone, passengers can now look forward to international branded goods at low prices as well as Austrian specialities and delicacies and exclusive new products available only at the airport. As one of the biggest employers at the new terminal, the company Gebr. Heinemann has also created 80 new jobs; as a result, the team greeting shoppers with a warm welcome and friendly service is now 230 strong.

“Vienna Airport and Heinemann Duty Free have been partners for many years, and we look forward to continuing our successful working relationship in the expanded terminal,” said Julian Jäger, Chief Executive Officer of Flughafen Wien AG. “Now that the new stores are open, we will work together to offer passengers a shopping experience that is even more interesting and diverse,” continued shop owner Gunnar Heinemann. “Vienna is the airport for the capital of Austria and a transport hub for Europe, so this is an important base for our company. We are delighted to be bringing the Heinemann Duty Free brand to the new building and offering our customers even more good deals and services.”

Surprises abound on promotional stages

Alongside the three red sails of the company logo, the Heinemann name beams out in red, blue and silver above the shop entrances. The company – one of the three most important players on the international travel retail market – is bringing a new face to the duty free business in Vienna, inviting travellers to experience an exciting world of surprises that is sure to exceed their expectations. A section of floor space has been reserved for evolving product ranges that change every other month. These Heinemann’s Choice promotional stages are used to showcase exclusive new offers and products passengers would never expect to see at an airport, thereby catching the attention of frequent flyers and holidaymakers alike.

Regional specialities from Austria

Another special feature of Heinemann Duty Free shops is the Regionals zone, where leading products, specialities and delicacies typical of the region are presented. At the new terminal in Vienna, this space was designed by renowned Vienna-based architects Coop Himmelb(l)au. The shape of the store furnishings they created was inspired by the Viennese waltz: the architects transmuted the movement generated by the steps of the waltz, its tempo and the sense of floating into actual display units. “Our approach gave rise to an expansive, dynamic sculpture that sways through the shop rhythmically,” revealed Professor Wolf D. Prix, co-founder of Coop Himmelb(l)au. A discreet Johann Strauss melody playing in the background completes the impression: the volume is set at such a level that shoppers are only faintly aware of the melody as they pass by, yet find themselves increasingly drawn to it as they move closer to the Regionals zone. The display is painted in eye-catching gold, conjuring echoes of Vienna’s art deco architecture.

“The duty free shops at Vienna Airport have an Austrian identity thanks to our wide selection of typically Austrian products,” believes Heinemann Retail Manager Constantin Wiesmann. “By embracing the theme of Austria as a place with much to enjoy, we are inviting shoppers from all over the world to take a piece of the country home with them.” Featured Austrian products include select wines from Esterházy (cultivated on a wine-growing estate south of the capital, close to Lake Neusiedl) and sparkling wine from the Austrian manufacturer Schlumberger. “Other firm favourites with travellers are premium quality pralines by Heindl and the famous Julius Meinl coffee.” The product range also features fine brandies from Reisetbauer of Upper Austria, the Gölles distillery in Styria and Hämmerle – and it wouldn’t be complete without Marillenschnaps from the Wachau region and a variety of Mozart liqueurs.

The TÜV Rheinland technical inspection authority, whose independent experts regularly review prices, has verified that duty free shoppers do save cash on their purchases: they found that 90 percent of featured products at Heinemann offers shoppers savings of up to 30 percent on both High Street and online prices. Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free. Regardless of destination – whether flying internally to another city in Austria, to a European airport or long-haul to a distant continent – every customer pays the same price. The only exception to this rule is tobacco goods in view of the mandatory duty imposed on these products.

For more information, please visithttp://www.heinemann-dutyfree.com/wien_en

Four international fashion designers bring perfumes to Heinemann Duty Free

From the beginning of March until the end of April, Heinemann Duty Free and Beauté Prestige International (BPI) are inviting shoppers to take “a scented tour around the world”. Thanks to an exclusive presentation by perfume house BPI in cooperation with Gebr. Heinemann the fragrances of Issey Miyake, Narciso Rodriguez, Jean Paul Gaultier and Elie Saab are combined in an outstanding event. Passengers will be able to experience these perfume’s universe of the four renowned fashion houses in Terminal 1B at Frankfurt Airport. “We want to fill our customers with enthusiasm for the four designers and let them explore the world of their fragrances. Each discovery will increase the chance to answer our four quiz questions correctly. And with a little bit of luck our customers might win small presents or one exclusive designer accessory each day”, reveals Katja Diehr, head of Activity Management at Gebr. Heinemann.

“In a harmonious cooperation with Beauté Prestige International we created an eye-catching event which aims to serve different types of consumers. We are happy to announce that our common promotion will be sent on a fragrant trip, because we would like to offer our customers in Scandinavia and Turkey the chance to experience this fascinating event. It is more about building a relationship than just selling the fragrance to the traveller.” Alexandre De Chaudenay, BPI Managing Director Travel Retail and Export, concludes: "A ‘Scented tour around the world’ is the result of a close collaboration between BPI and Heinemann to offer a unique retailtainment concept in key airports. We have worked hand-in-hand to provide the consumer with an exclusive and tailor-made experience. A first for BPI and an ‘avant-première’ to the world."

Heinemann Duty Free “customer motivation” programme attracts 11,000 travellers with

Interested customers can register for Heinemann & Me by completing an application form available in-store, via the website www.heinemann-and-me.com or from a special Heinemann & Me smartphone app. Customers then use the app or a traditional loyalty card to identify themselves; either the QR code on the app or the barcode on the card is scanned at the counter. The special app was developed for the iPhone and Android smartphones; a BlackBerry version will be released soon. Travellers can also keep up to speed with the world of Heinemann with a regular Heinemann & Me newsletter, and look forward to some unexpected special offers and services; members take advantage of their price, information and service benefits at airports and via the web shop.

“The customer motivation programme is a multi-faceted initiative that will attract new customers to our shops, and keep them interested in Heinemann for years to come”, explains Markus Ettlin, head of retail marketing at Heinemann Duty Free. “Customers who sign up to the scheme can enjoy special in-store privileges at all airports with a Heinemann Duty Free shop.” Other highlights of the programme include a welcome gift (such as a coupon giving 10% off the first purchase) and a monthly 20% discount on a product chosen by the customer from a specified commodity group. Every participant will even receive a birthday present every year.

Customers can check out the latest special offers at any time by visiting

Heinemann & Me members are also invited to ‘Travel global, enjoy local’ with restaurant vouchers and money-off coupons redeemable through a network of partners: in other words, customers can avail themselves of special offers and vouchers for food, drinks and other services with the cooperation of various companies at the airport. Rental car company Avis, for instance, is including a free additional driver on every booking at airports with a Heinemann Duty Free shop. Meanwhile, Marché Bakery is offering Heinemann & Me members a free hot drink at Hamburg Airport and a 10% discount on its entire range at Berlin-Schönefeld. At Frankfurt Airport, free relaxation is available at Be Relax. Over the months ahead, more airports will join the programme with local partners delivering benefits to passengers; by the middle of the year, Heinemann & Me cooperation partners will be offering wide-ranging services at all shops in Germany and Austria.

2011 

Gebr. Heinemann expands in Italy, winning Travel Value & Duty Free concession in Pisa

The shop will be completely refitted as from March 2012 to introduce a new look. The contract will run for six years, to the end of 2017. In common with the first two stores in Bologna, the new outlet will be run by the subsidiary Travel Retail Italiana (a joint venture between Gebr. Heinemann and Slovenian partner Regal GH).

“Gebr. Heinemann has already demonstrated an ability to adapt well to local conditions at our first Italian location – we are successfully established in Bologna. In Pisa we are seeking to strengthen our position on the Italian market”, says a satisfied Peter Irion, management board member at Gebr. Heinemann.

Heinemann is one of the three most important players on the global travel retail market. The Hamburg family-owned business supplies over 1,000 customers in over 70 countries and operates 230 Travel Value & Duty Free shops. Heinemann also manages name brand boutiques and self-owned specialty stores at 54 international airports in 22 different countries. In addition, there are numerous shops located on country borders as well as boutiques on cruise ship lines. Since 1879, Heinemann has had its headquarters in what is now the HafenCity area of Hamburg. The company is managed by cousins Claus and Gunnar Heinemann, who represent the fourth generation of the Heinemann family. The company has 5,000 employees around the world. The family-run business generated total turnover of 2 billion Euros in 2010.

2008 winner regains top spot: Gebr. Heinemann names Procter & Gamble “Supplier of the Year” for the second time

A global consumer goods company with more than 300 brands in its portfolio, P&G supplies Gebr. Heinemann with fine fragrances from leading international names such as Hugo Boss, Gucci, Dolce & Gabbana and Lacoste. “The longstanding partnership between Gebr. Heinemann and Procter & Gamble is characterized by excellence, trust and a high level of transparency,” says Inken Menck, Director Purchasing Perfumes and Cosmetics at Gebr. Heinemann. “Procter & Gamble plans with a high level of foresight, and works in cooperation with us to develop successful, exclusive promotions. One example is the ‘Boss in Motion Made for Summer’ campaign, which ran between January and June 2011 and represented a world exclusive for Heinemann Duty Free shops.”

Outstanding logistics, swift enquiry handling and excellent day-to-day cooperation were further reasons behind P&G taking the top spot once again. Its emphasis on client orientation also gained the company high marks, and in particular the fact that it has established a dedicated Gebr. Heinemann team with direct responsibility for all elements throughout the supply chain – from customer service and logistics through to accounts.

Assessment of all these factors delivered a supplier rating of 1.42 (1.00 = highest possible rating), which in turn earned P&G the 2011 Supplier of the Year Award. Last year’s winner La Prairie took second place.

The Supplier of the Year Award sees Gebr. Heinemann use a specific set of criteria to carry out an annual assessment of cooperation with its suppliers. First awarded in 2007, the distinction is designed to constantly reinforce and improve the quality of the company’s cooperation with partners in the industry. “In order for that to be achieved it is vital that suppliers in the perfumes and cosmetics segment understand what Gebr. Heinemann expects of them,” explains Inken Menck. “We have therefore drawn up an objective set of criteria reflecting the requirements of our purchasing, logistics and marketing departments. Annual meetings are used to present the results of our analyses to our suppliers.”

Altogether, 2011 is the fifth time Gebr. Heinemann honour their best supplier in the perfumes and cosmetics segment with this award.

The team at Procter & Gamble is extremely happy to have won the award – but will have to wait to find out where and how it is to be presented. All that can be divulged at this stage is that the event will involve a two-day trip to an as-yet unknown location…

Heinemann Duty Free and Beiersdorf celebrate Nivea’s 100th birthday / Singing star Rihanna features on exclusive and limited tins of Nivea Creme; special centenary Airport Exclusive sets available at Hamburg Airport

Two Hamburg-based companies are pursuing one common goal: to make Nivea a success on the travel retail market. Since last year, Gebr. Heinemann and Beiersdorf have been working together closely to bring the brand to international airports. Now they are collaborating on Nivea’s 100th birthday celebrations – by producing an Airport Exclusive set specially for the Heinemann Duty Free shop at Hamburg Airport, which also marks its centenary this year.

Nivea’s famed blue tin is central to the Hamburg Airport sets, which will contain six tins of a limited birthday edition of the pure white cream, originally made in the Hanseatic city in 1911.  Now it is recreated with special limited designs specifically for the occasion. Another birthday surprise awaits customers who spend at least 20 euros on Nivea products: a special, strictly limited tin of the cream featuring singing superstar Rihanna, who is lending her voice to the 100th birthday celebrations of Nivea. Alternatively, those spending 20 euros or more will receive a limited edition Nivea XXL gift tin that can be used, for example, as a novel container for various products. Printed under the lids on the special Rihanna tins (only 1,500 of which will be made for Heinemann shoppers in Hamburg), customers will find a code which allows them to download Rihanna’s new song ‘California King Bed’ free of charge from iTunes.

“The travel retail market is strategically important to Nivea. In this area, the brand needs to build and secure its standing amongst consumers,” explains Ilka Schütte, Director Global Travel Retail at Beiersdorf. “This is why we’re delighted about the partnership with Gebr. Heinemann that we established last year.” Since the two companies started working together, they have developed a range that now has more than 80 products as well as a series of exclusive travel retail sets. “We are happy to share our travel retail expertise with Beiersdorf, and we’ve been working together very closely,” adds Inken Menck, Head of Purchasing Perfumes/Cosmetics at Gebr. Heinemann. “With those special Nivea travel sets, we are offering something that will pleasantly surprise even price-conscious shoppers in our Heinemann Duty Free shops – something they won’t find in a High Street chemist’s shop.” The partnership between the companies began with collaborations at Hamburg, Dusseldorf, Frankfurt, Vienna and Copenhagen airports; now there are plans to work with selected distribution partners around the world.

Heinemann Duty Free presents exclusive Glenfiddich whisky to commemorate 100 years of Hamburg Airport

100 years, 100 bottles: To mark the occasion of Hamburg Airport’s special anniversary year, Heinemann Duty Free is giving travellers the opportunity to snap up Glenfiddich 1982, a Limited Edition whisky from the Glenfiddich Rare Collection. Each of the one hundred bottles features a label stating its bottle number – with number 1 naturally going to the “birthday boys”. Hamburg Airport executive board members Michael Eggenschwiler and Claus-Dieter Wehr accepted the rarity from Duty Free Shop owner Gunnar Heinemann, who surprised them by announcing, “I picked the gift out personally in Scotland!” As he went on to explain, “Last autumn I travelled to the William Grant & Sons distillery in the Highlands, and selected the finest whiskies for this anniversary edition with the Glenfiddich Malt Master,
Brian Kinsman.” 

The airport executives were delighted with the fine gift: “A whisky gets better with age – just like Hamburg Airport! 100 years ago we started with an airship hall for zeppelins and a handful of passengers. Today, 13 million passengers take off or land here each year and they demand outstanding services and interesting shops. It is a great pleasure to work with such a strong partner as Gebr. Heinemann, and together we strive to constantly offer travellers a new, unique experience – for example in the form of this exclusive Glenfiddich 1982 Limited Edition celebrating the Hamburg Airport’s 100th birthday.”

The exceptional Glenfiddich 1982 Single Malt Scotch Whisky was created by Malt Master Brian Kinsman as part of its Rare Collection by blending four 1982 vintage barrels which stood out due to their exceptional quality. Subsequent storage in small barrels has given the whisky amazing depth of oak flavour and fruity distillery character. The spirit itself is a rich golden colour and the smell is beautifully rich and vibrant, combining layers of vanilla oak with zesty orange, delicate spice and an intriguing hint of linseed oil – very special!

Says William Grant’s Andrew Torrance: “William Grant & Sons and Gebr. Heinemann share an undeniable passion for whisky, so it makes sense that they should join together to make this exclusive offer possible. We are honoured to partner with Heinemann in creating such a unique spirit in celebration of the 100 year anniversary of Hamburg Airport.”

Adds Glenfiddich Malt Master Brian Kinsman: “Like Heinemann, William Grant & Sons remains entirely family owned and the passion and pioneering spirit that they have shown in international travel retail is echoed by the one that goes into the creation of every single drop of Glenfiddich Single Malt Scotch Whisky.”

Gunnar Heinemann continues: “This cooperation sees us unite our passion and know-how to create a true highlight for whisky connoisseurs.” Only the oak of sherry butts from Spain and bourbon barrels from America is used to store Glenfiddich whisky. Mellowed by previous use, the oak helps mature the Scotch whisky, allowing it to breathe, soften, assume subtle flavours and absorb a pale golden colour.

A large campaign celebrating the 100th birthday of Hamburg Airport will give travellers the opportunity to purchase Glenfiddich 1982 Limited Edition whisky from the Heinemann Duty Free Shop at a price of 495 Euros. In the Heinemann Duty Free at Hamburg Airport customers will also be fascinated by a wide range of other highlights connected to the history of aviation and the dream of flying.

Save cash when you shop at the airport - Heinemann Duty Free brings great offers to Hannover Airport

Whether you’re going on holiday or heading home after a trade fair, the journey begins as soon as your luggage is checked in. For holidaymakers and businesspeople alike, browsing around the duty free shops – where you’re certain to find leading international brands at low prices – is part of the experience at Hanover Airport.

Now the airport is offering a new attraction to shopaholics: Gebr. Heinemann has transformed its Hanover stores into Heinemann Duty Free shops. “Travellers can now take advantage of our Heinemann Duty Free shops here in Hanover as well, which is raising our profile further”, said Raoul Spanger, Member of the Board of Gebr. Heinemann. “As a city of industry and a centre for trade fairs that provides a wide range of flights to popular holiday destinations, Hanover is an important location.” Heinemann will be operating seven duty free shops at Hanover Airport, providing jobs for 45 staff members.

“Hannover Airport and Gebr. Heinemann have been working together successfully since 1998, and we are delighted to be extending our partnership by another five years”, said Dr. Raoul Hille, the airport’s Managing Director. “As the main holiday airport for the north of Germany, it is very important to us to make sure passengers enjoy the best possible start to their holidays. The new Heinemann shops here at Hannover Airport will play a major part in achieving that aim. With immediate effect, they will be providing exclusive duty free shopping across more than a thousand square metres of retail space. Following on from the opening of the Airport Plaza in 2007, we are pleased to be able to present customers with a unique shopping experience both before and after the security checks.”

In addition to the big international brands, passengers visiting the Heinemann Duty Free shops can discover the best that northern Germany has to offer – including Niederegger marzipan and Feodora chocolate as well as products from Hanover such as Bahlsen cakes and biscuits, Rausch chocolate and local souvenirs.

2010 

Heinemann Duty Free in Budapest’s SkyCourt

The name “Heinemann” will shine out in blue, red and silver above the new Duty Free shop in Budapest’s SkyCourt. Immediately after the central security checks, the new walk-through shop “Heinemann Duty Free” will open up. In the store, customers will be greeted by an exciting world of adventure and comprehensive service, luxury shopping and entertainment. At Budapest, Heinemann will invest a total amount of 3,5m euros, 45 additional jobs will be created.

When the new SkyCourt opens its doors at Budapest Ferihegy Airport in March 2011, Heinemann will be present with its own branded concept. As Co-owner Gunnar Heinemann explains: “We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann. We give duty free a face and add personality to the business. We are the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name. More than 130 years of trustworthy and consistent performance have made our company grow and we want to communicate this success to our customers.” Jost Lammers, CEO of Budapest Airport: “We have been working together very successfully with Gebr. Heinemann since 1998.  We are proud to be renewing and continuing this working relationship for the future. Indeed, my advice to other airports is to also join forces with Gebr. Heinemann.”

A world of adventure: promotional stages with changing presentations
Heinemann Duty Free will be offering an exciting world of adventure in which there will always be something new to discover, surprising customers beyond their expectations. Regularly changing productions will be created on impressive promotional stages called “Heinemann’s Choice”. That’s sure to awaken the curiosity of both holidaymakers and frequent flyers alike, secure in the knowledge that the Heinemann stages will always be offering them variety and entertainment.

In addition, regional highlights, specialties and delicacies are presented in a promotion area called “Regionals” in the Heinemann Duty Free shop. The area will be furnished by Budapest

architect's office GEON. With Hungarian red wines, Tokaji or goose liver, every traveller will have the last-minute chance to pick up a piece of Budapest before they fly. Regional products are very popular with shoppers at Budapest Airport. Currently, every fourth item sold in the Travel Value & Duty Free shops operated by Heinemann in Budapest is a Hungarian product.

Full service for air travellers

The variety on offer in the new shop will be evident to passengers at Budapest Ferihegy Airport immediately after they have passed through the new security check. Thanks to Heinemann’s walk-through concept, they will be able to save time and make their purchases directly on the way to the gate.

Heinemann’s plan is to use service innovations like these to make it stand out from other operators of Travel Value & Duty Free shops. With the new store, full-service will be available to customers even before they enter the airport. Thanks to pre-ordering, passengers will be able to place their orders even before they set out on their trip, by phone or online. Their purchases will then be there for them at the service counter in the shop, ready to be picked up almost on a walk-by basis.

The new brand Heinemann Duty Free will also be introduced in the existing shop in Budapest Airport Terminal 1 from March 2011 on.

Anyone in possession of a valid boarding pass can shop in the Heinemann Duty Free. Whether they are travelling on flights within Europe or heading for distant continents – independently of the flight destination, every passenger pays the same price. The only exception to this are domestic and duty free tobacco items, due to the tax and customs conditions that apply.

The Heinemann Duty Free shop is not the only outlet that the Hamburg-based company plans to open in the SkyCourt. Two new concept shops will also be launched: one offering high-quality fashion from Hugo Boss and Polo Ralph Lauren, the other stylish collections from Burberry, Montblanc and Longchamp.

For the first full year of operation, Heinemann anticipates turnover of approx. 50m euros; for 2010, 40m euros are expected. With the opening of the SkyCourt, Gebr. Heinemann’s shop area at the airport of the Hungarian capital will expand significantly – from 1,300 m² so far to about 2,200 m² in the future. The new Heinemann Duty Free shop in the SkyCourt will have an area of 1,400 m². In addition to the SkyCourt shop, Heinemann Duty Free shops in the non-Schengen area of Terminal 2B with 120 m², and in Terminal 1 with more than 260 m² will secure that all departing passengers from Budapest Airport have their chance to shop at one of the Heinemann shops. Two brand shops, one for the brands Hugo Boss and Polo Ralph Lauren and the other for the brands Burberry, Montblanc and Longchamp will each open on 200 m².

Numerous new jobs in the SkyCourt

45 new jobs will be created. The company will then employ a total of 160 people at Budapest Ferihegy Airport. Worldwide, 5,000 people work for Heinemann.

Flying gherkins - Spreewald speciality takes off from Berlin

Here’s a surprise that’s sure to get travellers in a pickle: from today, Spreewald pickled gherkins will be flying from Berlin to all corners of the globe. Anyone who has just enjoyed a holiday or city break in Brandenburg or Berlin will now be able to pick up this original souvenir at the Gebr. Heinemann Travel Value & Duty Free shop prior to departure. As retail manager Michael Klagge explains, “Regional goods give our airport product range a distinctive identity. We have sought out the items that best represent Berlin and Brandenburg so that passengers can take a piece of the region home.”

From the viewpoint of Berlin Airports, it is critical that regional product ranges are on offer at Tegel, Schönefeld and the new Berlin-Brandenburg International Airport (BBI), scheduled to open in June 2012. According to Dr. Norbert Minhorst, Head of Non-Aviation Management at the airports authority, “As early as last year we chose Gebr. Heinemann to operate the duty free and duty paid shops at BBI, the capital’s new airport. One of the decisive factors was their wide range of local products.”

Michael Klagge is looking to the future: “Having a new and expanded Heinemann Duty Free shop at Berlin-Brandenburg International, which is currently being built, means we can expand our range of regional products.”

Heinemann Duty Free opens at Salzburg Airport

Just in time for the peak travel season, Heinemann Duty Free is celebrating the reopening of its shop at Salzburg Airport – and the unveiling of a new look. Along with the new name and brand identity, a new “Regionals” zone in the shop showcases products and specialities from the local area.

Construction work was recently completed at Salzburg’s W. A. Mozart Airport, and the shop – which has a sales area of around 415 square metres – was formally reopened. Alongside the familiar Travel Value & Duty Free logo, the new brand name shines out for the first time: Heinemann, which is also the name of this tradition-conscious family-run company from Hamburg, Germany. As co-owner Gunnar Heinemann puts it, “We are giving duty free a face and bring personality to the business.” The new logo comprises three bright red sails alongside the Heinemann name, expressing the dynamism of the company from the Hanseatic City while calling to mind shopping bags that symbolise airport shopping. The unveiling in Salzburg, Austria, marked the first appearance for the new brand and the associated shop concept outside Germany, following the shop openings in Frankfurt and Hamburg.

Heinemann’s new shops represent a major step forward for the Travel Value & Duty Free concept on the basis of three key elements. Firstly, international brands are offered at low prices, and the product range contains scores of surprises. The value-for-money ratio (as verified by the TÜV) confirms that 90 percent of Heinemann’s products are priced up to
30 percent lower than the retail sector or the Internet can offer. Heinemann places a particular emphasis on a wide assortment of products and stock availability. Secondly, customers enjoy full service: air passengers can pre-order purchases before embarking on their trip, either by telephone or online; the goods ordered will then be waiting at the shop’s service counter, where they can be collected in a matter of seconds. The third element is the enthusiasm of the shop employees: customers are assisted by highly trained staff who deliver the standard of service they have come to expect from Heinemann.

Shopping with a regional flavour
One big highlight of the new shop concept is the “Regionals” area – a promotional stage on which selected products, specialities and delicacies from the local region are presented. For Salzburg, the regional range inevitably includes the world-famous chocolate and marzipan ‘kugel’ along with other typically Austrian delicacies and souvenirs.
However, the “Regionals” stages have more to offer than a selection of products: they also feature eye-catching designs. At each airport, the stage is conceived by a well-known local artist, architect or designer with strong links to the region. Austrian architect Volkmar Burgstaller was responsible for planning the stage at Salzburg Airport. “The regional presentation area for Salzburg was developed on the basis of two contrasting design approaches”, says Burgstaller. “The inner part symbolises the stages of the festival city, while the exposed outer section represents the landscape, and especially the surrounding hills and mountains.”
These individualised designs make every Heinemann site unique and unmistakable. Whereas the fixtures and fittings as well as the products in the Heinemann Duty Free shops are chosen to maximise the recognition factor amongst customers, “Regionals” stages are regularly redeveloped into totally new styles.

Successful partnership
Needless to say, the new Heinemann Duty Free shop also means an extension to the productive partnership established between Gebr. Heinemann and Salzburg Airport
W. A. Mozart. “High-class duty free shopping has become a firm feature of the airport and travel experience. We are delighted to have been working for so long and so successfully with Heinemann Duty Free, which is a world-leading organisation in the field”, points out Karlheinz Bohl, CEO of Salzburg Flughafen GmbH. In fact, their partnership dates back to 1964; Heinemann initially acted as a supplier and later (from May 2001 onwards) as the operator of the Travel Value & Duty Free shop. Mr. Bohl is enthusiastic about the new shop concept: “I was impressed to find that the Heinemann Duty Free shop was bigger, brighter and more clearly planned that I’d expected. Apart from the excellent product range and superb value for money, it’s the welcoming atmosphere that will draw people into the shop.”

2009 

Best perfume & cosmetics supplier of 2009 chosen / Clarins scoops Gebr. Heinemann’s Supplier of the Year Award

Clarins has been named by Gebr. Heinemann as the Supplier of the Year for 2009. Gunnar Heinemann presented the cup to Christian Courtin-Clarins, owner of the Clarins Group and son of the Group’s founder, who personally attended the award celebrations on the German North Sea Island of Sylt and was accompanied there by members of his travel retail team.

“It is a great honour for our company to be nominated Supplier of the Year,” said Christian Courtin-Clarins. “Gebr. Heinemann themselves have earned an excellent reputation for service quality. To receive this award from them in recognition of our own performance in the field is a privilege. The travel retail market is very important for our global brand.”

Gunnar Heinemann made particular mention of the outstanding way in which the leading French cosmetics group has adapted to the requirements of the travel retail market. “Clarins has shown itself to be extremely flexible when it comes to meeting the needs of the travel retail market. Many elements of the company’s product range and presentation have been specially developed with this market in mind. The partnership with Clarins that we entered into in 1984 has always been characterised by a high level of trust and outstanding operational cooperation.”

Clarins was specifically singled out for its strong focus on service, superlative supply chain management and cooperation in day-to-day business operations. The company was also praised for its innovative and creative ideas in devising campaigns, presentations and promotions tailor-made for the Travel Value & Duty Free shops of Gebr. Heinemann.

Gebr. Heinemann has now conferred the Supplier of the Year award on three separate occasions. Inken Menck, Gebr. Heinemann’s head of purchasing for perfumes and cosmetics, outlined the background to the award, and its significance: “We have always aimed to consolidate and improve the quality of our working relationships with the industry. To achieve that, it is essential that our suppliers clearly understand what we expect of them. That was the thought behind the Supplier of the Year award, which we introduced three years ago. Today, we can say we are delighted at how positively our suppliers responded to the catalogue of objective criteria that we compiled especially for the award, and how strong they are working to comply with it.”

For Gebr. Heinemann, the criteria catalogue – which is distributed to all suppliers annually and which lists requirements in the areas of purchasing, supply chain and marketing – provides an objective tool for evaluating the quality of cooperation with the industry. All criteria are rated according to the conventional school grades system.

The Hamburg Entrepreneurial Prize 2009

The winners of the Hamburg Entrepreneurial Prize for 2009 have been announced. They were chosen by Haspa, the Hamburger Abendblatt newspaper, the Hamburg1 television station, the Hamburg Chamber of Commerce, the Hamburg Chamber of Skilled Crafts and Small Businesses and Studio Hamburg. The awards were presented yesterday at a gala evening held at the Fischauktionshalle.

In the new business category, the jury singled out SnapDragon Games (www.snapdragongames.com), a gaming development studio established in Hamburg in 2005. Founded by Christian von Duisburg, this start-up company is expanding rapidly, with a 40-strong team producing PC, browser and console-based games. In April, having collaborated with legendary entertainer Otto Waalkes, the company celebrated its debut on Wiiware, the download portal for the popular Nintendo Wii games console – one of the first German studios to do so.   The award in the thriving business category went to Becker Marine Systems (www.becker-marine-systems.com), a local manufacturer of ship rudder systems run by managing partner Dirk Lehmann. Since joining the company seven years ago, Mr. Lehmann has been responsible for introducing a high number of groundbreaking innovations to the product range, and has successfully internationalised the business. Annual turnover has risen from €12 million to €100 million, with the workforce expanding from 25 to 90 employees. In 2010, the company will relocate to new headquarters on the Harburg inland port that can accommodate up to 200 staff members.

The lifetime achievement prize was awarded to Claus and Gunnar Heinemann, fourth-generation personally liable partners at the family-run company Gebr. Heinemann KG (www.gebr-heinemann.de). Over the past 30 years, the cousins have overseen the expansion of their business into airports, ships and national border regions, both at home and abroad. The number of employees of this trading firm, distributor and logistical service provider to the international travel sector also increased tenfold in that time to stand at five thousand. Amongst other activities, the head office in Hafen City and the new logistical centre in Hamburg’s Allermöhe district supply the company’s international chain of Travel Value shops as well as the new retail brand Heinemann Duty Free, which was launched in 2008.

Background

The Hamburg Entrepreneurial Prize is designed to reward entrepreneurial initiative, determination and achievement. Speakers at this year’s event included Hamburg President of the Senate Ole von Beust, editor-in-chief at the newspaper Abendblatt Claus Strunz and Dr. Harald Vogelsang, management board spokesman at Haspa.

Hamburger Sparkasse AG, or Haspa, is Hamburg's leading retail bank for retail, individual and midsize corporate customers in the Hamburg metropolitan area. Haspa is also Germany's largest Sparkasse (savings bank), with a balance sheet total of € 36 billion and some 5,450 employees. Haspa offers a wide range of financial services for retail and commercial customers in the Hamburg business region and its more than three million inhabitants. For more than 50 percent of Hamburg's residents, Haspa is their main bank.

"We give duty free a face" / New marketing concept for shop at Bratislava Airport: Heinemann Duty Free

The name "Heinemann" glitters above the entrance of the duty free shop at the new terminal of Bratislava Airport. Renowned travel-retailer Heinemann has developed a new brand concept. "We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann," explains the company’s owner, Claus Heinemann. "We give duty free a face. Heinemann is the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name." 

Zdeněk Schraml, CEO of Bratislava Airport adds: "Heinemann entered the Slovak market in 2007, when they took over the operation of the duty free shop at our airport. Since then thanks to Heinemann, our passengers enjoy shopping a wide selection of perfumes, cosmetics, spirits, confectionery, fashion, accessories and tobacco products. As one of the companies with the longest tradition in duty free retailing in the world, Heinemann, to us, is a guarantee of high quality service and an attractive selection of goods. That’s why we are very happy, that this renowned retailer will be able to further expand and broaden its offer in Bratislava thanks to the retail premises in the new terminal. We are convinced that with our new attractive premises and with the new marketing concept, the Heinemann shop will become an important part of a journey for every departing passenger in Bratislava."

Above the entrance to the Heinemann Duty Free shop shines the new logo: three red sails resembling shopping bags. But not only the name and the design have been changed. Heinemann has enhanced the concept of the Travel Value & Duty Free Shops and is focusing on three significant details: First, the combination of international brands at low prices and a stunning new range of products; second, full service for the customer; and third, enthusiastic personnel – excellently trained and friendly employees ensure the shopping experience is something special at the airport.

A wide range of stunning products

Heinemann creates an exciting world to explore where there is always something new to discover. An alternating assortment of products will be upgraded every two months. Customers will find products never expected in an airport. Claus Heinemann: "Our job is to track down new and exclusive products around the world and present them in our shops." This stimulates the curiosity of vacationers as well as business travellers. In addition, regional highlights, specialties and delicacies are presented in a promotion area called "Regionals" in the Heinemann Duty Free Shop. Visitors to Bratislava will find typical Slovak spirits, liqueurs, favourite wafers, chocolates, regional souvenirs and memorial gifts. Anyone with a valid boarding pass can shop at Heinemann Duty Free. Whether the flight is domestic, Europe-wide, or to a distant continent, the customer always pays the same price. The only exception is tobacco due to the tax status.

Full-service for travellers

Heinemann also promotes service innovations to reinforce its image in the mind of the consumer. Travellers are able to call in their orders or shop online before arriving at the airport. The purchased items can then be picked up at the shop on the passengers’ way to the boarding gates. Purchases can also be gift-wrapped. Additional services are already in the pipeline.

www.heinemann-dutyfree.com

Fine Products from Top International Brands / Luxury Lounge Opens at Prague Airport

The gleaming black walls of the new Luxury Lounge at Prague Airport provide the perfect backdrop for the finest international brands. The 188-square-metre Luxury Lounge, situated immediately behind the security check at Terminal 2, showcases a choice selection of spirits, perfumes, cosmetics and accessories.

Porsche Design has classic accessories for men, along with a fragrance range; MCM offers stylish bags and personal leather goods for women; Faber-Castell presents its excellent writing implements. Tasting promotions, featuring something different every month, take place in the bar zone. The first promotion at the Luxury Lounge was staged by the tradition-conscious company Moët & Chandon, and centred on the world-famous Champagne brands Moët & Chandon and Veuve Cliquot. 

The recent opening of the Luxury Lounge attracted scores of guests invited by the operator UG Air. The formal opening was carried out by Iveta Lutovska, the current Miss Czech Republic, along with Jaromir Šmejkal, the co-owner of UG Air, and Miroslav Dvořak, CEO of Prague Airport. As the red ribbon was cut, guests took the chance to discover the exclusive products on offer in the Luxury Lounge and to enjoy champagne sponsored by Moët & Chandon. Everyone was impressed by the unique shop concept, planned and implemented by Gebr. Heinemann on behalf of UG Air. The long-established Hamburg company will be the exclusive supplier to the Luxury Lounge.

Gebr Heinemann makes Mainland China debut with Bvlgari opening at Beijing Capital International Airport

Bvlgari has opened its second store at Beijing Capital International Airport Terminal 3. The boutique is being operated by Heinemann Commercial & Trading (Beijing) Co Ltd, a 100%
subsidiary of German travel retailer Gebr Heinemann – marking the latter's debut in the Mainland Chinese market. The official opening ceremony will take place on 9 April.

Located beyond passport control on the domestic departure side, the 53sq m store carries a selected assortment of jewellery, wallets, watches, eyewear and bags for men and
women.

The boutique is understood to be Bvlgari's first in an airport domestic departure area. It is the second store operated by Gebr Heinemann in China, following the opening of a
Versace boutique at Hong Kong International Airport last month. The Bvlgari watch offering will be distinguished by a creative and contemporary style characteristic of all Bvlgari creations, according to Gebr Heinemann. The classic leather accessories are notable for an understated style, which “couples innovative design with linear yet fashionable decorative hallmarks”, Gebr Heinemann
added. The latest collections are highlighted by “daringly elegant bags with a retro touch that underlines feminine chic and eclectic luxe”, the company said.

2008 

Heinemann Duty Free in the Hamburg Airport Plaza / World premiere for new marketing concept

The Airport Plaza opens its doors and invites passengers to experience a new world of shopping. After their luggage has been checked in and the security cleared, an elegant entrance area invites passengers to explore the Heinemann Duty Free Shops at Hamburg Airport. The Heinemann world premiere shop covers 1,400 m² floor space and offers a completely new experience to shoppers along with an extensive range of services. With the opening of the new shop Heinemann has created an additional 70 new jobs and now has 230 employees at the Hamburg Airport.  

The "Heinemann" name glitters in blue, red, and silver above the entrance of the Duty Free Shop in the Airport Plaza. "We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann," explains the company’s owner, Gunnar Heinemann. "We give duty free a face and add personality to the business. We are the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name. Our company’s growth is based on a trustworthy and consistent performance and we want to communicate this success on to our travelling customers." Above the entrance to the new shop shines the new Heinemann logo: three red sails resembling shopping bags represent the strength of the Hanseatic company and are indeed symbolic for the shopping experience at the airport.

  But not only the name and the design have been changed. Heinemann has dramatically enhanced the concept of the Travel Value & Duty Free Shops and is now focusing on three significant details: First, the combination of international brands at low prices and a stunning new range of products; second, full service for the customer; and third, enthusiastic personnel – excellently trained and friendly employees ensure the shopping experience is something special at the airport. "Heinemann's goal is to create a unique identity," Raoul Spanger explains the company´s intention to develop a new brand. "Travel Value was an adequate solution after Duty Free was eliminated within the EU. However, it was not a brand and customer loyalty proved to be less than expected. We have developed our concept further and are now, with Heinemann, introducing a completely new way of duty free shopping.

Heinemann is cooperating with the experts for brand and corporate design from the Hamburg Agency Syndicate to develop its new brand. A concept with a high recognition factor for the customer was developed in a joint effort after a comprehensive analysis was made. The entire production and design of the new brand, from the logo to the interior design of the shop and its architecture, was created by Syndicate in close cooperation with the staff in charge of retail sales at Heinemann.

Sales promotion stages and a wide range of stunning products

Heinemann is setting a new trend with 1,400 m² of floor space in the Airport Plaza (quadrupling the floor space of the largest store to date) – an exiting world to explore where there is always something new to discover and the customer's expectations and needs are exceeded by far. Approximately 280 m² of floor space will be utilized for an alternating assortment of products that will be upgraded every two months. Customers will find products never expected in an airport, on four impressive stages for promotions and sales. "Heinemann will serve as an international trend scout for travellers," predicts Raoul Spanger who is a member of the executive board. "Our job is to track down new and exclusive products around the world and present them here in Hamburg on our stages. As we operate globally and have installed an excellent logistics supply chain our sales promotions always reflect the zeitgeist." This stimulates the curiosity of vacationers as well as business travellers, who are confident that the stages at Heinemann will offer both variety and entertainment.

Heinemann hopes to astonish its audience with "Casino Mondial" as its first stage attraction during the shop opening. In the shop, the passengers can try their luck at roulette and win prizes in the exclusive casino atmosphere. While a barkeeper mixes cocktails, worthy of James Bond, the women can indulge in a glamour-make-up free of charge. It will be here that time flies quickly as the passengers wait to board their flights.

In addition, regional highlights, specialties and delicacies are presented in a promotion area called Regionals in the Heinemann Duty Free Shop. Each of these areas in the Heinemann shops will be furnished by well-known designers, architects, or artists at home in the respective region. As a result, the concept is unique for each location. Designs, colours, and materials are different at each airport. The Heinemann debut at the Airport Plaza was designed by the Hamburg star architect Hadi Teherani. Visitors to the Hanseatic City and souvenir collectors can look forward to the legendary Niederegger marzipan from Luebeck, the high quality coffees of a roastery based in the Hamburg warehouse district Speicherstadt, delicacies from the Schleswig-Holstein company Appelwarder, or prosecco from the famous Sansibar on the island Sylt.

Perfume and name brand articles have been clearly arranged according to a predefined concept that achieves maximum visibility within Heinemann's permanent assortment of merchandise. The products are displayed first according to groups (e.g. perfume) then according to categories (e.g. woman, man) and finally according to brand names. All merchandise for children is arranged in one area and by specific product groups. Luxury brand names such as Burberry and Bulgari are showcased in their own designs. "We have decided to pool the entire Heinemann Duty Free product line together," explains Raoul Spanger. This enables customers to find everything quickly saving them time so they can proceed directly to their gates.

The fact that travellers save money has been confirmed by the TÜV (Technical Inspection Authority), whose independent team of experts regularly checks the pricing in the shops. The result: 90 percent of the Heinemann highlights offer the customer a savings of up to 30 percent in comparison to domestic stores or internet purchases. Anyone with a valid boarding pass can shop at Heinemann Duty Free. Whether the flight is domestic Europe-wide, or to a distant continent, the customer always pays the same price. The only exception is tobacco due to the tax status on the excise stamp.

Full-service for travellers

Heinemann also promotes service innovations to reinforce its image in the mind of the consumer. Effective immediately, travellers will be able to call in their orders or shop online before arriving at the airport. The purchased items can then be picked up at the service counter on the passengers’ way to the boarding gates. Purchases can also be gift-wrapped. Additional services are in the pipeline.

Heinemann enables passengers to save precious time by making their purchases en route to their gates. Furthermore, customers can view departure information and walking times between gates from inside the store. This way travellers can know exactly how much time they have to shop.  

Promoting customer loyalty

Promoting the brand Heinemann has not been completed with the opening of the first shop but has just begun. The brand is brought to life by the excellently trained and friendly employees at Heinemann who make sure that each shopping experience at the airport is a special one. This is how Heinemann promotes customer loyalty.

The new Heinemann Duty Free will certainly impress the customers, assures Raoul Spanger: "The customers will be exploring a shop that is a first of its kind at an airport. We are happy to have this world premiere right in our home town. Hamburg is be the first step in realising our new image at Heinemann shops world-wide in the years to come."

Increasing market penetration

"The competition never sleeps. Moreover, airports concentrate heavily on retail sales – and challenge us, rightfully so! This gives us, as retailers, the opportunity to present ourselves more vigorously," explains Gunnar Heinemann. Comparing prices on the internet has changed consumer habits considerably. Customers are price-wise and also want to be able to purchase more than just a product. They also want to discover new things and enjoy a shopping experience that is accented with perfect service. "The launching of the brand includes a clear economic goal. We want to increase market penetration and our earnings – this will also benefit our landlords. We want to better utilize existing potential through the brand name Heinemann and turn more travellers into shoppers."

New brands at the airport

The Heinemann Duty Free is not the only store that Heinemann is opening in the Airport Plaza. After clearing security travellers can browse at a Hermès boutique (60 m²), a shop of the Hamburg fashion brand Tom Tailor (100 m²), a Boss store (300 m²) and a shop called "Kids" (100 m²), a store that offers everything for the smallest of travellers. In addition, the pier will house the Montblanc boutique (60 m²), Destination Hamburg (120 m²), and three Heinemann shops with a top-selling range of products (100 m², 100 m², 200 m²) – all managed by Heinemann.  

A superior collection of perfumes, natural cosmetics and accessories awaits travellers and friends who pick them up at "1040 Beauty Project" which is located on the arrival level of the Airport Plaza and is open to the public. Baroque elements combined with modern design provide the setting for perfume and cosmetics in the store named after the year 1040 in which the legendary French perfume city Grasse was officially founded. Right next door Heinemann manages a boutique (140 m²) for the fashion label Esprit. 

Heinemann shows its generosity again

Gebr. Heinemann has donated a very generous E.75,000 ($116,000) to the Altona
Children's Hospital (AKK) to acquire a laser device specially designed for use
in surgical procedures.
Gunnar and Claus Heinemann, managing partners at Gebr. Heinemann said: "As citizens of Hamburg, we know that here our donation is in good hands, and will directly benefit children."
Both cousins then
handed over a cheque for E.75,000 to the Altona Children's Hospital, which is
known as the AKK.
"The unit guarantees extremely precise incisions, a
minimal penetration depth of 0.2 millimetres and exceptional haemostasis,"
explained Professor Dr. Frank Riedel, Medical Director at the Children's
Hospital [haemostasis is a process that prevents excessive blood loss in the
body-Ed].
"Numerous children at the AKK will benefit, in such areas as
paediatric surgery, urology, neurosurgery and pneumology."
Gebr.
Heinemann has enjoyed a close relationship with the Altona Children's Hospital
for over a decade. "Success in business tends to go hand in hand with happiness
- that's normal in any career," says Gunnar Heinemann. "And the best part is,
happiness grows when you share it."
Claus Heinemann added: "We know how
difficult it can be for the hospital to finance the high standard of care that
it provides. That's why we are focusing our social commitments on this project
in particular. We'd be delighted to see other companies in Hamburg offering
support to this kind of institution."
The managers of Gebr. Heinemann are
not the only ones giving regular donations to the AKK. The employees of the
Hamburg-based trading firm also make a major contribution each year, raising
several thousand euros by selling lottery tickets at the annual staff party and
organising internal card game tournaments.
Christiane Dienhold, CEO of
AKK said she had nothing but praise for this level of commitment: "We have been
very happy to receive total donations in excess of E.500,000 over the past few
years. On behalf of the AKK and our young patients, I would like to thank Gebr.
Heinemann for all of their support."
Source: Travel Retail Executive News
Digest
By Doug Newhouse

Focus on Diageo Reserve Brands / Gebr. Heinemann presents its new Luxury Lounge Promotion

The concept of the Gebr. Heinemann Luxury Lounge promotion is to showcase select whisky, gin and vodka brands in an elegant ambiance. Currently, the focus of the promotion is being placed on the premium spirits of Diageo, in the Schengen B Travel Value & Duty Free Shop at Frankfurt Airport.

“The Luxury Lounge provides the perfect platform for our Reserve Brands”, explains Constanze Vogel, Trade Marketing Manager at Diageo GTME. “This exclusive world reflects the value of the brands that we represent. Together with Gebr. Heinemann, our aim here is to offer customers a luxury shopping experience”.

“Your Passport to Luxury” is the motto of the Johnnie Walker Blue Label range. One of the showpieces within it is the Johnnie Walker Blue Label King George V – the jewel in the crown of the Johnnie Walker family. True to its heritage, the exquisite blend is handcrafted using the original techniques practiced during the era and only whiskies from distilleries operating during the reign of King George V have been used. For collectors, Diageo is also presenting Johnnie Walker Blue Label in an exquisite lacquer presentation case – an edition available at only two places in the world: the Travel Value & Duty Free Shop in Frankfurt and at Singapore Airport.

The world’s oldest licensed distillery, Bushmill’s, which this year celebrates its 400th anniversary, is presenting the birthday edition of its Irish whiskey on the orange NEW sales island. The individually branded display cases of the Luxury Lounge is welcoming multi award-winning Tanqueray No. Ten gin and Ciroc vodka, which is distilled from French grapes. As a thank-you for their purchase, customers receive stylish glasses from the Scandinavian company Iittala, as giveaways.

“Our trained promoters will ensure that the service is perfect. At tastings of our Single Malt Scotch Whisky  Talisker, they are giving information about vintage, origin and the production process”, says Kerstin Butenschön, Category Manager at Gebr. Heinemann. Prior to opening the Luxury Lounge, Diageo ran an exclusive training course focusing solely on the company’s premium brands. Within this, particular attention was also paid to dealing with customers and the appearance of the promoters.

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