The first principle is We are one family. Gebr. Heinemann is a family-run company, and we want to bring that family feel into the workplace. We are guided by family
values, we support and respect one another and we enjoy working with each other.
We lead through trust is the second principle. This principle not only applies to the managers, but also to the way each individual works and their basic attitudes. We are reliable, open, honest and we take responsibility for our actions. Trust must always be based on give and take.
Our successful development as a company over the years is down to the fact that we have always stuck to our course persistently, even when times were tough. Our goals are clear, and we understand that when you stop trying to get better, you stop being good. With this in mind, guiding principle number three in our mission is: We persevere.
We delight our customers is the fourth principle. This applies to our clients in both the retail and distribution areas. The principle implies that we are consistently personally committed to meeting customer demands, delivering unrivalled service and establishing long-term relationships.